Experience working with SQL Server in a support or troubleshooting capacity.
Familiarity with ITIL processes (incident, problem, change management).
Experience in financial services or regulated environments.
Success Measures
Strong SLA adherence and consistent ticket resolution performance.
High-quality, structured ticket updates and documentation.
Improved first-time fix rates and reduced reassignments.
Effective handling of high ticket volumes without service degradation.
Increased team efficiency through process improvement an
Benefits
Health insurance
Additional Information
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
R PA Support Role Profile
Primary Focus
High-quality ServiceDesk-style support, structured ticket management, and operational stability of the RPA platform.
Secondary Focus
Infrastructure investigation, database awareness, and environment health.
Role Purpose
This role exists to strengthen the RPA Support team's ability to deliver consistent, structured, and high-quality operational support across a high volume of incidents and service requests.
The role-holder will act as a key point of stability within the team, ensuring tickets are handled efficiently, prioritised correctly, and resolved end-to-end with strong attention to detail. While the primary focus is ServiceDesk-style support and case management, the role will also contribute to diagnosing issues related to infrastructure, environment health, and data analysis .
The role-holder will not be responsible for core infrastructure ownership but will act as a technical bridge between RPA Support, Development, and wider IT teams when deeper investigation is required.
Ss&c Technologies · Mumbai, India