Skip to main contentSales Operations Analyst at Qtsdatacenters
Provide Level 1 Salesforce support, assisting Sales with technical troubleshooting, system navigation, quote creation, and process adherence.Guide users on proper use of Salesforce tools, workflows, and required data inputs within the quote-to-cash process.Escalate complex system or configuration issues to appropriate teams while maintaining ownership and visibility.Partner with Technical Business Services team to test and implement system improvements.Quote & Data GovernanceAct as a quality assurance checkpoint by reviewing quotes, contracts, and related data for accuracy, completeness, and policy compliance.Enforce data governance standards within Salesforce, ensuring consistency of customer, pricing, and contract data.Identify and correct discrepancies, incomplete records, and non-compliant submissions prior to quote issuance or execution.Ensure data integrity to support accurate downstream billing, revenue recognition, pipeline management and reporting.SLA ManagementManage and prioritize case queues to meet defined SLA expectations for response and resolution times.Monitor workload and case aging, ensuring timely follow-up and proactive communication with stakeholders.Maintain clear, professional documentation within cases, including status updates, required actions, and final resolution.Identify risks to SLA adherence and escalate appropriately.Contract SupportReview contracts for accuracy, alignment with approved quotes, and completeness prior to execution.Coordinate with Sales, Legal, and Finance to support revisions, approvals, and finalization of agreements.Ensure all contract-related documentation is properly captured and stored within Salesforce and supporting systems.Support audit readiness by ensuring contracts and associated records meet internal control standards.Cross-Functional & Operational SupportServe as a central coordination point across Sales, Legal, Deal Desk, Finance, and other internal teams to facilitate deal progression.Monitor trends in case volume, issue types, and data quality, providing insights to management.Identify opportunities to improve workflows, enhance data quality, and increase efficiency within the Sales Support function.Keep management informed of operational risks, SLA performance, and process gaps.Contribute to department and company objectives through disciplined execution and continuous improvement.Adhere to established security safeguards, procedures, and company policies.Perform other duties as assigned.WHAT YOU NEED TO BE SUCCESSFULBachelor's degree or relevant work experienceThree or more years relevant work experienceKnowledge of Microsoft Office SuiteSalesforce.com CRM or equivalent CRM system experience is a plusProven customer-facing administrative support, multitasking, and time management skillsRequirements
- Prior experience in a data center and Sales Operations
- KNOWLEDGE, SKILLS, AND ABILITIES
- Positive, can-do attitude.
- Excellent interpersonal, written, and verbal communication skills.
- Strong analytical and problem-solving skills, well organized, with solid attention to detail.
- Results orientation and attention to timely and accurate completion of daily work requirements.
- Ability to multi-task, work under pressure and meet deadlines.
- Demonstrated ability to interact constructively with individuals at all levels within the organization and to work in a team environment.
- #LI-LS1
Your Match
How well this role fits your profile.
Interested in this role?
Apply on the company's website.
Qtsdatacenters · Duluth, GA