Experience in technical-based customer assistance through voice, chat, and email
Previous experience dealing with the challenges faced in a customer-focused role
Problem-solving and critical thinking skills
A passion for problem-solving with the customer's interest and satisfaction being the primary goal
Social Media Savvy
Ability to effectively and correctly communicate verbally and in written format
Role Requirements:
Must be bilingual in German (C1/C2/Native) and English (B2) speaking and writing
Experience in Customer Support, technical support, especially with a help desk or other IT functions
Great communication skills, written and orally
Demonstrate strong abilities to work independently and as a remote team player
Must be adaptable and flexible, demonstrating abilities to work with process and information changes
Must be willing to participate in a background screening
Proven customer communication experience (E-mail & Phone)
Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)
Compensation & Benefits
Base Salary: €1,300 gross per month
Health: Private Health & Life Insurance plan Transportation
Allowance: €65 gross per month
Meal Allowance: €85 net per month
If you like wild growth and working with h
Benefits
Health insuranceRemote work optionsFlexible schedule
Additional Information
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be apart of, apply today!
What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Customer Care Specialist.
Taskus · Thessaloniki, Greece