P&A Expert Ashbrook

About the role

As an integral member of our team, you will play a pivotal role in supporting customers and internal stakeholders as the Product & Application Expert for Alfa Laval Ashbrook technologies. You will serve as the subject matter expert for our Ashbrook product portfolio-delivering technical guidance, troubleshooting support, training, and value ‑ added service insights that strengthen customer satisfaction and drive service growth. You will have the opportunity to collaborate closely with Service Sales, Field Service, and customers, ensuring reliable solutions throughout the sales and service lifecycle. Currently, this is a Hybrid opportunity located in Houston, TX. As a part of the team, you will: - Serve as the subject matter expert for Ashbrook products and applications, including belt presses and PSG systems - Support Service Sales and Field Service teams with technical expertise, solution development, and customer engagement - Conduct customer visits, meetings, and product presentations to deliver tailored value propositions - Act as a cluster trainer-designing and delivering training programs for employees, channels, and customers - Troubleshoot complex technical issues and act as a visible technical expert both virtually and onsite - Support commissioning activities, including pre ‑ and post ‑ commissioning tasks, FAT/SAT testing, and acting as backup for the Commissioning team - Proactively identify opportunities to enhance service offerings, such as condition audits and training initiatives - Generate leads and opportunities in OneCRM and support documentation of the installed base - Learn and utilize multiple Alfa Laval digital tools and IT systems - Travel up to 35% "We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games." What you know: You have a diploma or associate degree in engineering or a related field, and: - Minimum 5+ years of professional experience with rotating equipment or related industrial equipment - Strong product knowledge or application experience with Ashbrook technologies, including belt presses and PSG product lines - Proven troubleshooting and problem ‑ solving skills, including electrical troubleshooting - Experience gathering, analyzing, and recommending solutions to process ‑ related issues - Strong communication skills and excellence in customer interaction - Ability to learn and use service digital tools and multiple IT systems - Behaviors: customer ‑ focused, proactive, structured, collaborative, and driven by continuous improvement What's in it for you? We offer a challenging position in an open and friendly environment where we help each other develop and create value. Your work will have a true impact on Alfa Laval's future success. Our benefits ‑ eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more. At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right. The base salary for this role is typically $90,000 - $110,000. Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EEO/Vet/Disabled Employer