Minimum 5-7 years of progressive Rooms Division leadership experience, preferably in a luxury or lifestyle hotel environment
Strong knowledge of Front Office and Housekeeping operations, with multi-department oversight experience
Proven ability to lead in a unionized environment strongly preferred
Demonstrated success in improving guest satisfaction, team engagement, and financial performance
Solid understanding of labor compliance, wage & hour regulations, and operational risk management
Excellent leadership, communication, and decision-making skills
Bachelor's degree in Hospitality Management or related field preferred
Salary range for this role is $120 - $140K annually & is bonus eligible. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.
Why Join The Clift
Be part of a landmark luxury lifestyle hotel with a bold identity
Join a collaborative Executive Committee committed to innovation and excellence
Opportunity to shape the Rooms Division strategy and guest experience
Competitive compensation and comprehensive benefits package
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and DiscountsHospital IndemnityCritical Illness InsuranceAccident InsuranceSonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, proHealth insuranceDental insuranceVision insurance401(k)Paid time offPerformance bonusParental leave
Additional Information
We're Sonesta International Hotels.
The 8th largest hotel company in the U.S.-and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive -bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
At The Clift Royal Sonesta San Francisco, we don't just offer a stay-we create an experience. Known for its bold design, rich history, and vibrant energy in the heart of Union Square, The Clift is a place where creativity, service excellence, and individuality come together.
We are seeking a Director of Rooms who brings both strategic leadership and hands-on operational excellence to elevate the guest journey and lead our Rooms Division into its next chapter. The Director of Rooms is responsible for the overall leadership, performance, and strategic direction of the Rooms Division, including Front Office, Housekeeping, Guest Services, and Security. This role ensures exceptional guest satisfaction, operational efficiency, and compliance with brand standards, labor agreements, and applicable regulations.
This is a highly visible executive role, partnering closely with the General Manager and Executive Committee to drive results, foster a culture of accountability, and deliver an elevated guest experience.
Job Description
Operational Leadership
Direct and oversee all Rooms Division operations to ensure seamless guest experiences
Establish and maintain service standards aligned with brand expectations and luxury positioning
Drive continuous improvement in guest satisfaction scores and service delivery metrics
Team Leadership & Development
Lead, coach, and develop department heads and frontline leaders
Foster a culture of engagement, accountability, and inclusion
Partner with HR on performance management, training, and succession planning
Financial & Strategic Management
Develop and manage departmental budgets, forecasts, and labor costs
Optimize staffing models in alignment with occupancy and business demand
Identify opportunities for operational efficiencies and revenue enhancement
Labor Relations & Compliance
Ensure compliance with applicable labor laws, union agreements, and company policies
Partner with HR on investigations, disciplinary actions, and grievance management
Maintain accurate documentation and support a legally compliant work environment
Guest Experience & Quality Assurance
Champion a guest-first culture, responding to escalations with urgency and professionalism
Oversee quality assurance programs, inspections, and brand audits
Collaborate cross-functionally to ensure a cohesive guest journey
Additional Job Information/Anticipated
Pay Range
Reitmr · The Clift, Canada