Application Manager - Digital Agency

Benefits

Additional Information

If you are a current YAI employee, please click this link to apply through your Workday account. Key/Essential Functions & Responsibilities Provides oversight and management of day-to-day processing, maintenance, access and administration of Digital Agency (DA), the electronic health record system, ensuring consistency in application of policies, practices and procedures and compliance with all applicable regulations. Supports all programs across the agency with day-to-day inquiries related to all functions within the system, directly engaging with staff at all levels via email, calls and meetings to facilitate, troubleshoot and/or resolve account creations, terminations, attendance issues and documentation updates in DA, communicating clear, easy to follow steps for end users to solve technical problems and leveraging available technology, when appropriate. Regularly monitors DA Dashboard in IT ticketing system to review incoming tickets requiring action and ensures appropriate handling and timely resolution of issues and tickets by other staff or completes directly, as needed. Coordinates education and training relating to Digital Agency, ensuring all updates and processes are appropriately documented and communicated to applicable staff and collaborates with YAI Knowledge to develop appropriate DA-related mandatory trainings. Develops learning modules, user guides, how to videos and training applicable to various service lines and states of operation and conducts in-person and virtual training sessions for department stakeholders and end users across the agency. Completes administrative corrections for raised issues in collaboration with program staff, updating information to ensure accuracy in electronic health record and compliant and accurate billing and tracking. Ensures maintenance of information in Digital Agency, including termination of accounts and creation of new programs and/or services, conducting reviews to ensure accuracy of information. Serves as the primary resource and liaison for all DA-related needs between department stakeholders, IT teams and vendors, managing and leading the development and implementation of system enhancements, new initiatives and modules and creating project plans with timelines to support successful implementations and smooth integrations. Leads all system-related projects, collaborating with internal parties and subject matter experts across programs, Compliance and Quality and other clinical or support departments to gather information, identify needs and regulatory or other requirements and builds a roadmap for enhancement or new build requests, translating business needs into system requirements for vendor development. Tracks progress of projects from initiation through completion, overseeing and coordinating resources and regularly interfacing with all project participants to manage deliverables and ensure business requirements are met and developments are implemented as intended; leads testing, ensuring updates are completed and escalates concerns to program leadership, as needed. Monitors application performance post-implementation and manages issue resolution in coordination with vendor and applicable internal parties, making recommendations to improve processes or support changing services and requirements. Collaborates with vendor to schedule system upgrades and integrations with minimal disruption to agency operations and makes notifications regarding changes, updates, new releases and potential downtime or disruptions to system to all applicable staff. Attends program operations, regional and other related meetings across the agency as needed to maintain awareness of ongoing projects, system-related needs and to provide updates, information and education relating to electronic health record or to identify concerns for discussion and resolution. Collaborates with program operations leadership, Compliance and Quality team and other staff in response to audits or corrective actions, which may include collecting, correcting or compiling information, when needed. Provides direction and guidance to staff providing support for DA-related tasks, such as creating and terminating accounts, monitoring and processing tickets on IT DA Dashboard and/or assisting with reporting, notifications or system-related projects, ensuring timely handling and appropriate processing of tasks and escalates concerns or performance issues to supervisor or program leadership. Complies with all Federal, State, Local and other relevant regulatory agency requirements, including the Health Insurance Portability and Accountability Act (HIPAA) and ensures cooperation with appropriate entities in any inspection, inquiry or investigation. Performs all other duties, as assigned. Minimum Qualification Requirements including education, experience, licensure/certification, etc. and essential physical capabilities (e.g. lifting, assisting lifting, standing, etc.) Bachelor's de