Additional Information
Position Title:
Infrastructure Telecommunications Analyst
Time Type:
Full time
Position Summary and Qualifications:
The Infrastructure Telecommunications Analyst will work independently to provide easy-to-use, reliable, cloud-based telephony, messaging, unified communications, reporting, and custom collaboration services to faculty, staff, and students. This position is located on Hawk Hill (Philadelphia) but will also support the University City (West Philadelphia) and Lancaster PA campus locations as needed. As of March 2026 the University is embarking on replacing the on premise legacy PBX(s) with a cloud based solution. This role will be instrumental in the success of the implementation and transition to the new telephony services.
Required Attachments: List of at least (3) professional references; a resume/CV; and a cover letter in the Application Supporting Materials field. Do not submit application until all documents are attached.
As attention to detail is critical. To demonstrate this, please start your cover letter with the phrase: 'Confirming on-site availability for Saint Joseph's University in Philadelphia.' Applications without this specific phrase may not be considered further.
Essential Duties and Responsibilities:
Cloud PBX Administration: Independently and effectively manage the programming, administration, and feature configuration of modern Cloud PBX and UCaaS/CCaaS platforms (e.g., Microsoft Teams Phone, Zoom Phone, Cisco Webex, RingCentral), replacing legacy on-premise telecom systems.
Provisioning & MACs: Streamline and manage Moves/Adds/Changes (MACs), including the creation of automated workflows for user account provisioning, virtual line setups, and endpoint installations, coordinating external resources as needed.
Database Management: Update and maintain accurate user, departmental, cabling location, and billing documentation.
Compliance: Process and upload updates to maintain compliance with modern E911 routing systems and regulations.
Troubleshooting: Investigate and resolve complex telephony system problems related to SIP trunking, call routing, network interconnectivity, QoS (Quality of Service), outages, and software programming.
System Optimization: Monitor cloud analytics dashboards, system metrics, and special circuits to ensure efficient operation and optimized network performance.
End-User Support: Deliver instruction and support for end-user softphones, hardware devices, and web-accessible applications such as ACD, cloud recording, and modern reporting suites.
Documentation: Consistently document all changes to system processes, architectures, and operational procedures.
Secondary Duties and Responsibilities:
This role serves as a critical bridge between standard telecommunications operations and core infrastructure, maintaining a direct reporting line to the Director of Infrastructure Communications with a functional 'dotted line' responsibility to the Networking Team.
On a part-time basis, the Analyst will act as a technical extension of the Networking team, assisting with Layer 1 and Layer 2 support, hardware provisioning, and circuit troubleshooting. The ideal candidate will balance daily telecom service requests (MACDs) with high-priority network initiatives, ensuring all technical work aligns with established engineering standards and security protocols. This matrixed role requires a professional who can seamlessly pivot between independent telecom management and collaborative network infrastructure projects to ensure 24/7 operational continuity.
Support large-scale IT and telecom project requirements with technical knowledge, data provisioning, and system programming.
Assist in ensuring all trouble tickets conform to established service level agreements (SLAs) and accepted quality practices.
Sju · Philadelphia - Hawk Hill