Riministreet · Hyderabad, IndiaPrepare for this interview
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About Rimini Street, Inc. Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software. Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments. We are actively seeking an Observability Specialist. This is a remote role based in India, Hyderabad. About Rimini Street, India, GCC. Rimini Street Inc, HQ : Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with Rimini Street, India GCC India kick starting operations in Hyderabad , in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development. In no time, Rimini Street, India GCC started Bengaluru operations going up the value chain with more complex product development (Oracle, SAP, Peoplesoft, JDE etc.) & advanced services (Managed services, Professional services, Security Managed Services etc). Rimini Street, India GCC gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software. Today, Rimini Street, India GCC is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion. Rimini Street, India has nicely emerged as Global Capability Centre (GCC), and proudly says, "if you are best of the best, you belong to Rimini". We are on a mission to contribute significantly to our "Rimini ONE" program, a turnkey Rimini Street service program that offers a comprehensive set of unified, integrated services that can run, manage, support, customize, configure, connect, protect, monitor, and optimize your Oracle and SAP ERP, database, and technology software. Position Summary The Observability Specialist builds the monitoring, tracing, and logging infrastructure that provides visibility into Rimini Street's Agentic AI ERP Platform. You will ensure that operators, developers, and customers can understand system behavior, diagnose issues, and optimize performance across the distributed platform. Reporting to the Sr Director Engineering - India, this role is critical for production operations and customer trust. You will implement OpenTelemetry-based instrumentation, build dashboards and alerting, and create the observability foundation that enables reliable AI agent operations in enterprise ERP environments. Essential Duties & Responsibilities Observability Infrastructure Design and implement observability architecture using OpenTelemetry as the foundation. Deploy and manage distributed tracing infrastructure with Jaeger or similar tools. Build metrics collection and storage using Prometheus, Thanos, or Cortex. Implement centralized logging with structured log formats and efficient querying. Ensure observability infrastructure scales with platform growth and customer deployments. Instrumentation & Integration Define instrumentation standards for Java (Quarkus), Python, and Angular applications. Implement automatic and manual instrumentation for MCP servers and agent workflows. Create trace context propagation across service boundaries and ERP system calls. Build custom metrics for AI agent behavior, LLM performance, and RAG retrieval quality. Integrate observability with CI/CD pipelines for deployment tracking. Dashboards & Visualization Create Grafana dashboards for platform health, performance, and business metrics. Build customer-facing dashboards showing agent activity and processing status. Design SLI/SLO dashboards and error budget tracking. Implement trace visualization for debugging complex agent workflows. Create documentation and training materials for dashboard usage. Alerting & Incident Response Design alerting strategies that balance signal quality with noise reduction. Implement multi-level alerting with appropriate escalation paths. Build runbooks linking alerts to diagnostic procedures and remediation steps. Support incident response with observability expertise and root cause analysis.
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