You are responsible for the intake of customer complaints, logging accurate records of conversations, and appropriately routing customer calls that come into the organization through inbound call center
You are good listener and seek to understand the full scope of a customer's issue, challenge, or concern
You are tough enough to maintain the level of professionalism our customers and members deserve
Provide exemplary customer service on every customer engagement
This fully remote, full-time position allows you to work a flexible schedule with some traditional M-F hours as well as evenings and weekends. Hours of operation are Monday -- Friday, 8:00am -- 8:00pm and weekends 9:00am -- 6:00pm
What You'll Need to Have for the Role:
High school diploma or working towards diploma, GED or equivalent is required
2 to 4 years of experience with customer service or complaint resolution preferred
Bilingual abilities are a plus
Strong computer skills with the ability to effectively maneuver in a Windows environment and through Microsoft Office products; ability to learn new software as needed
Minimum of 45-50WPM
Experience working in Salesforce or other enterprise level CRM systems preferred
Have a passion for the outdoors with personal experience and proven knowledge participating in outside activities like RVing, Camping, etc
Proven ability to engage customers and deliver unparalleled customer service every day; possess a positive, can-do attitude and enjoy connecting and interacting with customers
Ability to communicate, both verbally and written, clearly and concisely in English is required
Must be willing to work a flexible schedule based on business needs, including evenings, weekends and holidays as needed
General Compensation Disclosure
Pay Range:
Benefits
Dental insuranceVision insurance401(k)Remote work optionsFlexible scheduleParental leave
Additional Information
Camping World is seeking a Customer Service Agent for our growing team.
This customer service agent position will handle heavy inbound calls relating to concerns, challenges, or issues that our customer may be experiencing.
This position is to understand and document the customers concerns and help find a resolution. Providing a high level of customer service is the primary function of this role. At times it can be challenging, that's exactly why we are looking for an all-star that's up for this challenge! ...and the rewards that come with it!
Campingworld · Island Lake, IL