Qbe · Petaling Jaya, MalaysiaPrepare for this interview
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Primary Details Time Type: Full time Worker Type: Employee Supporting the Regional marine line of business capacity, via managing and driving performance in the attritional claims book - as well as managing and servicing the Malaysia domiciled marine claims. To collate, compile and communicate key claims and performance data for presentation and distribution to internal stakeholders. Providing delivery of claims services, determining proper policy coverage to conclude, investigate, evaluate and negotiate assigned cases. Ensuring customer satisfaction and equitable solution to claims in accordance with company guidelines. To facilitate, and at times, manage technology integration into claims processes and management systems. Your New Role: Support the implementation of claims management strategies and objectives for the region / branch. Maintain current knowledge of insurance guidelines and policy changes and modifications. Contribute to the refinement of processes and procedures to improve Claims systems and procedures. Approve claims within appropriate authority levels. Maintain good client relationships with the insured, agents, service providers and the general public. Respond to client requests in accordance with service standards. Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out. Ensure recoverable amounts are assessed and effectively followed up and approving significant claims within written authority levels. Ensure legitimate claims are paid in accordance with policy conditions by providing technical expertise and leadership. May supervise the investigation and settlement of all claims within the team. About You: At least 7 years experience in insurance with at least 5 years experience in hull and machinery and cargo claims. Customer service. Organizational and communication skills. Analytical and negotiation skill Strong knowledge of insurance industry and claims processes calls. About QBE What if you could have a positive impact - at work and in the world? At QBE, we're enabling a more resilient future - for our customers, communities, environment, and for our people. We're building momentum to achieve something significant and know our people are at the centre of our success. Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. And with more than 13,000 people working across 27 countries, our scale means we're big enough for your ambitions, yet small enough for you to make a real impact. QBE Asia's operations is part of the QBE International Division, and has had a presence in Asia for more than 130 years with offices in: Singapore, Hong Kong & Macau, Malaysia and Vietnam. We continue to be recognised for our ongoing focus on digital innovation to deliver exceptional value and operational excellence for our customers, business partners, people and the community. We support ESG efforts through the QBE Foundation, which helps to create strong, resilient and inclusive communities, by focusing investment and efforts on two key areas where we believe we can have the greatest impact - climate resilience and inclusion.
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