Senior Chatbot AI Developer

Responsibilities

• Design, develop, and implement a large, complex chatbot integrated with APIs to provide technical support for RingCentral products.
• Develop advanced LLM prompts to optimize chatbot performance in troubleshooting technical issues and providing accurate, informative answers.
• Construct goal-oriented conversation flows to guide users efficiently to resolutions.
• Integrate the chatbot with RingCentral's systems and databases to access relevant product information and customer data.
• Continuously evaluate and refine chatbot performance metrics to identify areas for improvement.
• Stay abreast of the latest advancements in LLM technology and chatbot development to enhance the chatbot's capabilities.
• Collaborate with product managers, engineers, and customer support teams to align chatbot development with business objectives.

Requirements

• 6 to 8 years of overall experience, 3+ years developing complex chatbots or IVAs.
• Proven expertise in using Google Dialogflow CX, Yellow.ai or similar LLM platforms.
• Deep understanding of Natural Language Processing (NLP) and advanced LLM prompting techniques.
• Strong proficiency in scripting languages like Python or JavaScript.
• Experience with API integrations and database interactions.

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Company Intel

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