Application Support Specialist

About the role

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress. AECO: The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations. What Makes This Role Great: In this role, you will be the direct link between our innovative construction accounting software and the customers building the world around us, owning the resolution of complex issues and influencing the continuous improvement of our digital product suite. Key Exciting Responsibilities - Resolve complex customer software issues for industry-leading construction Estimation and project management solutions. - Spearhead the creation of Knowledge Base articles and troubleshooting guides to empower both customers and internal peers. - Collaborate cross-functionally with development and other departments to influence the evolution and improvement of our software. - Manage and document high-level customer interactions within a CRM to ensure seamless service delivery and data-driven insights. - Act as a subject matter expert, translating technical concepts into actionable solutions for users with varied backgrounds. Essential Skills & Experience - Familiarity with Estimating or a relevant business discipline. - High level of empathy and the ability to communicate technical concepts clearly to diverse audiences. - Experience utilizing AI-powered support tools such as chatbots or virtual assistants to enhance customer service. - Strong proficiency in Google Suite and the ability to maintain a predictable, full-time support schedule. Bonus Points For: - Practical experience within the construction industry, specifically in Estimation. Technology such as Procontractor Estimating or Earthworks. - Experience managing social support channels or community forums. - Prior success in a high-volume customer service or application support environment. Logistics: Location - On-site: Lake Oswego, OR or Knoxville, TN Business Hours M-F Travel Requirement: 0% Why You'll Love Working With Us At Trimble, we're not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow. You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste. Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work. Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers." Application Support Specialist, Construction Software Support, Estimation Software Specialist, Customer Success Liaison, Tech Support, CRM, AECO, Technical Troubleshooting, Procontractor, Trimble Careers Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law. Hiring Range $18.61-$24.66 Pay Rate Type Hourly Bonus Eligible? No Commission Eligible? No Benefits: Trimble offers comprehensive core bene