Deliver fresh linen, towels, and guest amenities to guest floor pantries and Room Attendant carts as needed.
Collect soiled linen and towels from guest rooms and service areas, transporting them to the laundry.
Empty trash and recycling bins from guest rooms and service areas, ensuring proper disposal.
Assist Room Attendants with the removal of heavy trash, moving furniture, or other physically demanding tasks as required.
Stock and organize housekeeping storage rooms, pantries, and trolleys with supplies, ensuring they are always tidy and well-maintained.
Housekeeper Porter at Accorhotel
Deliver special requests to guest rooms, such as extra towels, pillows, rollaway beds, or cribs, in a timely and courteous manner.
Ensures guests receive the experiences as detailed in brand Standard Operating Procedures (SOP), Orient Express local SOP as well as Leading Quality Assurance (LQA) and Forbes Five Star standards, and aims to achieve the targets set by management.
Public Area & Back-of-House Cleaning:
Clean, dust, vacuum, sweep, and mop all public areas including lobbies, hallways, elevators, stairwells, guest corridors, and public restrooms.
Ensure public restrooms are continuously stocked with paper products, soap, and other supplies, and maintained to the highest hygiene standards throughout the day.
Clean and polish furniture, fixtures, and decorative items in public spaces.
Empty and clean waste receptacles in all public and back-of-house areas.
Maintain cleanliness of back-of-house areas such as employee break rooms, offices, and service corridors.
Clean windows and glass surfaces in public areas as scheduled or required.
Equipment & Supplies Management:
Properly use, clean, and maintain all cleaning equipment (e.g., vacuums, floor machines, carts) and report any maintenance needs or malfunctions.
Handle cleaning chemicals safely and correctly, following all safety data sheet (SDS) guidelines and hotel procedures.
Monitor inventory levels of cleaning supplies and report needs to the supervisor.
Guest Interaction & Safety:
Respond promptly and politely to guest requests, assisting where possible or directing them to the appropriate department.
Maintain a professional, friendly, and helpful demeanor when interacting with guests and colleagues.
Adhere to all hotel safety and security procedures, including proper handling of chemicals and reporting any hazards or suspicious activities.
Process laundry by either washing, dry cleaning or pressing
Follow procedures for the above processes
Carefully use of laundry chemicals, solvent and spotting chemicals as instructed
Mark all items for laundering paying attention to room numbers and sequences
Pay particular attention to any items requiring pre-wash soaking
Weigh all laundry prior to loading into machines
Use laundry equipment as instructed and maintain them in a proper state of cleanliness
Attend daily briefings with Supervisor and accomplish daily tasks as instructed
Report to supervisors any stained or torn guest and staff laundry before beginning process of cleaning. Also report any items left in pockets or any jewelry on clothing
Ensure all guest requests and instructions are adhered to. E.g. fold in trousers. Light starch, shirt folded etc.
Ensure working area is kept clean and organized
Present guest and staff laundry as instructed
Adhere to personal grooming and hygiene standards
Attend meetings and training sessions as required
Carry out valet services as needed including delivery of linen
Medical Insurance, integrating Collective Labor Agreement one and extended to the family
Ticket Restaurant
Annual leave
ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.
Learning & development: Opportunity to develop your talent and grow within your property and across the world!
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Benefits
Equity / stock options
Additional Information
Our Housekeeping Porters play a crucial role in maintaining the impeccable standards of cleanliness and presentation expected at our 5-star luxury hotel. They support the housekeeping team by ensuring public areas, back-of-house spaces, and guest room corridors are spotless and orderly, contributing to an exceptional guest experience.
Accorhotel · Venice, Italy