Flagship Assistant Manager

About the role

Flagship Assistant Manager Guildford (37.5 hours) If you love beauty, you're in the right place. As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery. Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands Flagship Assistant Manager Role Overview The Flagship Assistant Manager's main responsibility is to support the Store Manager to maximise sales and profitability whilst developing and retaining a high performing team. They must aim to deliver: A customer first approach A visually inspiring and inviting store environment A fully compliant store, adhering to all company processes and policies Assists the Store Manager to identify a focussed and commercial business plan to deliver bottom line profitability Main Responsibilities: Customer First Delivers a 'customer first' experience exceeding customer expectations Coaches their team to ensure a 'customer first' experience is delivered consistently Ensures consistent product training and knowledge to provide unbiased customer advice Leads the team to deliver a green mystery shop result KPI's Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion OMNI focus by maximizing O&P opportunities Exceeds the company acquisition target for N.dulge Assists the Store Manager in managing payroll spend within budget through effective scheduling and people planning Manages stock file accuracy - adheres to all stock handling policies to ensure stock accuracy and minimise stock loss Communication Ensures team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement Communicates clearly and concisely with all internal and external business partners to drive business opportunities Commerciality Actively identifies innovative opportunities to maximise their business Confidently analyses all available business reports to review weekly, monthly and yearly performance Empowered to make brave decisions to drive commercial excellence ensuring sales, promotions, new launches, VM and rate card executions are carried out to brand standards Drive Treatment rooms/chairs bookings and maintain standards Stay ahead of current trends, brand specific, social media and have a sound knowledge of customer profile by keeping up to date with external influence's I.e., media and local community Team Assists the Store Manager by supporting recruitment and retaining diverse teams that supports our 'customer first' experience Creates an inclusive, welcoming and approachable environment for employees to thrive in Confidently delivers feedback and manages performance in line with Company processes Support recruitment and retention of diverse teams that supports our 'customer first' experience Creates an inclusive, welcoming and approachable environment for employees to thrive in Partners with Store Manager to confidently deliver feedback and manages performance in line with Company processes and using the NHANCE platform Identify key in house ambassadors/specialists to drive results in specific area's Ensuring team members are efficient on all operational tasks utilising best practise and driving action lead approach vs problem driven one Support with development of the store team, succession planning and future growth of the business Leadership Leads, motivates and inspires the team - be a role model! Coaches and develops their team and individuals to achieve their full potential To undertake to any reasonable duties as expected by Store Manager and Regional Manager Lead change and innovation supporting new ideas and initiatives to evolve the retail experience for customers. Drive sales and provide a unique store experience Challenge and inspire the team to elevate every aspect of the store experience through service, stock and VM to display a compelling atmosphere for our customers Coach and empower the store team to use their initiative and oversee all levels of customer service and operations Exhibit floor presence by leading by example Conduct a thorough floor walk on a regular basis providing constructive feedback and setting goals Excellent organizational skills, consciously plan, organize, and execute projects by priority Assume total accountability for store H&S by overseeing and upholding company procedures, always to protect employees and customers against accidents and incidents Store Operations Ensures the store is maintained in line with Company maintenance and Health & Safety standards. Communicating all needs, in a timely manner, with the Regional Manager or Property Manager Underst