Customer Service Team Lead

Responsibilities

• Address and resolve customer questions and concerns via phone, email, and chat.
• Manage and resolve escalated customer issues with professionalism and efficiency.
• Mentor and support junior customer service representatives, offering advice and assistance as needed.
• Accurately document customer interactions and transactions in the company's CRM system.
• Work closely with other departments to ensure a seamless customer experience.
• Analyze customer feedback and identify trends to improve service quality and customer satisfaction.
• Keep up-to-date with product knowledge, company policies, and industry best practices.
• Additional Responsibilities as Assigned.
• We'd love to hear from you if:
• Prefer Bachelor's degree in a related field is preferred but not required.
• Minimum of 3-5 years in a customer service role, with at least 1-2 years in a senior or supervisory position.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Demonstrated commitment to providing outstanding customer service.

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Company Intel

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