Knowledge of business banking products / Loans / Fulfilment is preferrable.
Resilience, prioritisation and time management skills.
Initiative and problem-solving skills.
Strong verbal and written communication skills.
Ability to adapt and learn quickly and coach others.
A diverse and inclusive workplace works better for everyone:
More focus on you:
Join NAB India:
This is your chance to join NAB India and along with your experience and expertise to help shape an innovation driven organisation that focuses on making a positive impact in the lives of its customers, colleagues and communities
To know more about us please click here
To know more about NAB Global Innovation Centres please click here
We're on LinkedIn: NAB Innovation Centre India
Benefits
Flexible schedule
Additional Information
Job Title:
Analyst Work Type:
Permanent Location:
DLF Downtown, Sector 25A Phase 3, Block 3
It's more than a career at NAB. It's about more meaningful work, more global opportunities and more innovation beyond boundaries .
Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you'll be recognised and rewarded for your contribution in return. You'll have our support to excel for our customers, deliver positive change for our communities and grow your career.
NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues.
At NAB India, we're ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities.
Your new Role:
Owning complex customer requests and issues end to end
Deliver first point resolution for the customer in line with the operating procedures
Resolving complex complaints by being an expert in the customer complaints platform
Working closely with the broader lending services team and wider NAB group to get the right customer resolution
Ensuring adherence to Standard Operating Procedures (SOPs) by inputting the correct information for the customer in core NAB systems and in line with team Operating Rhythm
Deliver a superior customer experience by ensuring the customer is kept up to date in the most appropriate channel
Nab · Dlf Downtown, Sector 25a Phase 3, Block 3