Customer Logistics

About the role

We are seeking a detail-oriented and customer-focused Customer Logistics professional to join our team in San Luis Potosí, Mexico. In this role, you will serve as a critical link between our major automotive customers-including Mazda, Subaru, Honda, and Volkswagen-and our logistics operations, ensuring seamless order fulfillment, accurate tracking, and exceptional customer service. You will manage customer inquiries, coordinate shipments, and maintain inventory accuracy while upholding the highest standards of professionalism and efficiency. Manage customer orders from receipt through delivery for key automotive accounts (Mazda, Subaru, Honda, VW), ensuring accurate processing and timely fulfillment Track shipments and provide customers with real-time updates on order status and delivery schedules, with particular attention to automotive industry requirements Coordinate with warehouse and transportation teams to optimize logistics operations and meet automotive customer expectations and specifications Respond to customer inquiries and resolve shipping-related issues with professionalism and empathy, maintaining strong relationships with key accounts Maintain accurate inventory records and reconcile discrepancies to ensure data integrity across all automotive customer accounts Analyze logistics data to identify trends, inefficiencies, and opportunities for process improvement specific to automotive supply chains Prepare shipping documentation and ensure compliance with all regulatory requirements, including automotive industry standards Monitor and manage dedicated accounts for Mazda, Subaru, Honda, and Volkswagen to build strong, long-term partnerships and drive customer satisfaction Collaborate with cross-functional teams to streamline operations and enhance customer satisfaction for major automotive clients Utilize logistics software and systems to track, organize, and manage customer shipments efficiently across all automotive accounts Bachelor's degree: International Trade, Administration, engineering, etc. 3 years of experience in logistics, supply chain management, or customer service operations Ability to manage multiple customer accounts Advanced English Knowledge: Customer portals Logistics management systems Warehouse management software Shipping procedures Freight handling Inventory management practices Proficiency with Microsoft Office Suite and data entry systems Preferred: Experience with order management systems or e-commerce logistics platforms Preferred: Knowledge of international shipping regulations and customs procedures Customer portals At AUMOVIO we are committed to building an inclusive and discrimination-free ecosystem in Mexico, these principles are rooted in our corporate philosophy and culture. Therefore, it is totally forbidden to request a pregnancy or HIV test as part of our selection processes. #LI-MM1 Ready to take your career to the next level? The future of mobility isn't just anyone's job. Make it yours! Join AUMOVIO. Own What's Next.