Chief of Staff, Office of the President

About the role

Here at Ambience, we never set out to be just another scribe. We're building the AI intelligence platform that restores humanity to healthcare and drives meaningful ROI for health systems across the country. Our technology helps providers focus on delivering great care by removing the administrative burden that pulls them away from patients and away from their most impactful work. Ambience delivers real-time coding-aware documentation and clinical workflow support across ambulatory, emergency and inpatient settings at the top health systems in North America. Our teams operate relentlessly with extreme ownership to build the best solutions for our health system partners. We value candor, positivity and deep thought - and we expect a lot from each other because we know the problems we're solving truly matter. Ambience was ranked #1 for Improving the Clinician Experience in the KLAS Research Emerging Solutions Top 20 Report, recognized by Fast Company as one of the Next Big Things in Tech, named one of the best AI companies in healthcare by Inc., and selected as a LinkedIn Top Startup in 2024 and 2025. We're backed by Oak HC/FT, Andreessen Horowitz (a16z), OpenAI Startup Fund, and Kleiner Perkins - and we're just getting started. About the Office of the President The Office of the President (OOTP) is a small, high-trust team that operates across Ambience's most consequential strategic frontiers - partnerships, ecosystem navigation, adjacent markets, and thought leadership. This office is not a functional team and not an additional management layer. It is a problem-solving nucleus built to help the President see the future more clearly, architect the best possible version of Ambience, and move the company decisively toward it. The Chief of Staff is the core operating partner within that office. The team also drives select internal initiatives, including building AI-native operating systems for knowledge management and organizational learning. The healthcare AI landscape is evolving rapidly, and the decisions being made now will shape the industry for years to come. Good decision-making requires timely, accurate information - which requires building the right learning networks and ecosystems. That is the OOTP's mandate. You will be the quarterback of the Office of the President, reporting directly to Mike Ng, President and Co-Founder of Ambience . You will manage approximately four other OOTP members and partner with the recruiting team to hire and onboard them. This is a high-proximity, high-trust role. You will be in meetings with Mike ~20 hours per week - shadowing, learning, absorbing context, and quickly becoming an extension of how he thinks and operates. Over time, you will be his proxy in internal and external meetings he cannot attend, his sounding board on the company's most consequential decisions, and the person who ensures nothing falls through the cracks across the OOTP's portfolio. Mike operates in deep alignment with the philosophy outlined in The Great CEO Within by Matt Mochary - a playbook for founder-operators that emphasizes radical prioritization, impeccable agreements, and building leaders who own outcomes rather than just tasks. Problems you will solve in the first 6-12 months: Quarterbacking the OOTP as an operating unit. You'll hold hyper-context across every active workstream - partnerships, competitive intelligence, new market analyses, ad hoc deal support, thought leadership - and make sure the right people are working on the right problems at the right time. You'll know when to push, when to steer, and when to escalate. You'll set and manage OKRs for the team and drive accountability for follow-through. Building and managing the team. The OOTP is still forming. You'll partner with the recruiting team to help identify and hire the remaining members - special projects operators, strategic finance support - and then coach, develop, and manage them. This means checking in when someone's stuck, helping them break problems down to first principles, and teaching them frameworks so they can solve the next problem independently. You are not a project manager who delegates and checks boxes. You're a player-coach who can roll up their sleeves and help someone get unstuck when the details get hard. Driving high-stakes partnership initiatives. Ambience is actively building critical external partnerships with ecosystem players - including strategic technology partners, health systems, and adjacent platforms. You'll help craft compelling joint value narratives, coordinate across internal and external stakeholders, and support the analytical work (financial modeling, market sizing, deal structuring) that underpins these relationships. When a 72-hour contract negotiation sprint happens, you'll be in the room. Supporting internal AI-first initiatives. You'll help build and scale Ambience's company-wide AI shared knowledge management system - making sure that institutional knowledg