Customer Service Representative

About the role

Recognized as one of Greater Toronto's Top Employers and one of Canada's Top Employers for Young People , Dufferin Concrete has been a trusted supplier, providing the materials, expert advice and value-added services to build roads, highways, schools, homes and buildings in Southern Ontario. Our network of 28 plants and over 400 ready-mix trucks provide a variety of standard and custom concrete mixes to meet technical specifications for commercial, industrial, institutional, and residential construction customers. CRH is a leading provider of building materials solutions that build, connect and improve our world. Employing 80,000 people at 4,000 operating locations in 28 countries, CRH has market leadership positions in both North America and Europe Why work with us? Join a global leader and be part of one of the world's largest construction and building materials companies, recognized for innovation and excellence. Grow your career with access rewarding development opportunities across Canada, with programs designed to help you reach your full potential. Build your expertise by gaining hands-on experience working with an industry leader and contribute to projects that shape communities and infrastructure. Position Summary: Reporting to the CSR Lead, the Customer Service Representative (CSR) plays a key role in delivering a high-quality customer experience throughout the dispatching process. As the initial point of contact, the CSR is responsible for accurately and courteously entering customer orders while applying relevant industry knowledge. The CSR handles a range of customer inquiries, including pricing, product recommendations, order modifications, and delivery troubleshooting. This role requires effective coordination with the distribution team to ensure timely and efficient delivery of products.