Skip to main content

Fintech Client Support Services Senior Analyst at Nasdaq

Pricing Companies Market Trends For Employers FAQ Sign in

Fintech Client Support Services Senior Analyst

External

Nasdaq · - Colonia Juarez, Mexico

Full-timeHybridToday

Accessibility

Cover Letter Connect

Prepare for this interview

AI-generated questions, company research, and talking points tailored to this role

Responsibilities

Deliver support for cloud-based IT products used by financial institutions.
Manage critical incidents, ensuring timely resolution and clear client communication.
Follow Release Management processes to enable smooth deployments and updates.
Drive continuous improvement initiatives to enhance service quality and efficiency.
Create and maintain internal knowledge articles and provide guidance to junior team members.

© 2026 Hiro by Mistiq

Privacy Terms FAQ Employer FAQ Support

Requirements

Bachelor's degree in IT, Computer Science, or related field, or equivalent experience.
3+ years of experience in Client Support, Project Management, or Client Services in a fast-paced environment.
Proven ability to manage incidents, improve processes, and collaborate globally.
Excellent communication and organizational skills.
Proficiency in English (written and spoken).
Certification in ITIL, PMP, or similar frameworks.
Experience in fintech or regulated industries.
Familiarity with global team collaboration.
This position will be located in Mexico City and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates.
Come as You Are
Nasdaq is an equal opportunity employer. We welcome people from all backgrounds and identities. If you need any accommodation during the hiring process, just let us know.
Benefits & Rewards
We offer a competitive, well-rounded rewards package that supports you and your family, inside and outside of work.
Actual pay depends on your skills, experience, education, and location. In addition to base pay, we offer short-term incentives (bonus or commission) and long-term incentives (equity), where applicable.
Learn more on our Nasdaq Benefits & Rewards Career Page .
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Benefits

Equity / stock optionsPerformance bonus

Additional Information

We're looking for a Fintech Client Support Services Senior Analyst to join our team, reporting to the Client Support Services Manager. In this role, you'll help shape how we deliver exceptional client experiences and drive operational excellence in IT support for financial institutions. You'll fit right in if you're detail-oriented, proactive, and passionate about technology and client success, love working across teams and time zones, and get energy from tackling challenges that make an impact on a global scale.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at nasdaq? Share your experience

Interested in this role?

Apply on the company's website.

Cover Letter Connect