SOC Support Specialist- Pacific Time Zone
External$50K–$65K/yrFull-timeRemoteToday
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About the role
Act as intermediary between partners/customers and the SOC, providing phone/email/chat support for incidents, explaining SOC findings, leading high-severity calls, troubleshooting product issues, collaborating with internal teams, and creating knowledge base content to improve response consistency and efficiency.
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Company Intel
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