Monitor, deploy and support sophisticated front-office trading systems
Interact with Traders, Front, Middle + Back Office Staff, including Development, Application Support and Infrastructure Teams
Perform regular system checks
Troubleshoot and restore system processing in event of outages
Handle service requests and queries
Perform proactive maintenance - Support Application deployment to Production Services
Perform and assist with all Disaster Recovery Plans
Proactively document any knowledge on Confluence
Proactively assign, manage and prioritize relevant support tickets on the ticketing queue using ServiceNow
Technical Skills (required): * Scripting - proficiency in scripting languages like Bash or PowerShell is essential.
Database Management - experience with SQL and NoSQL databases.
Networking and Protocols - strong understanding of networking fundamentals (TCP/IP, UDP) and protocols such as FIX and other communication protocols used in Electronic Trading.
Operating Systems - expertise in Linux/Unix & Windows Server systems. Troubleshooting and System monitoring in these environments is important.
Configuration Management - knowledge of tools like Git, Jenkins, TeamCity and Octopus to manage Configurations, Deployments, and Version Control.
Quality Assurance - understanding of Testing Frameworks and Methodologies, and being able to test and validate new features or updates
Problem-Solving and Troubleshooting Skills (required):
Incident Response - Ability to quickly identify and resolve issues related to Trading Systems, such as Connectivity problems, Latency, Order routing failures, or System crashes.
Root Cause Analysis - Ability to analyze logs, System behavior, and Performance metrics to identify the underlying causes of issues.
Log Analysis and Monitoring - Familiar with tools for Monitoring and Analyzing logs + System Monitoring Tools
Market Knowledge (beneficial):
Understanding of Financial Markets - knowledge of asset classes (Equities, Fixed Income, FX, Derivatives)
Exchange and Market Data Feeds - understanding how Market Data feeds work and how to manage Real-Time price feeds from Execution Venues
Minimum experience and skills:
Min 6 years of previous experience in a customer support role in high pressured environment
Application Support experience
Experience working in FinTech or related fields, preferably Financial Markets / Investment Banking
Excellent written and verbal communication skills
Ability to take ownership and become a Subject Matter Expert
Proactively document any knowledge on Confluence
Strong attention to detail, self-management, initiative, discipline, and follow-through
Exceptional problem-solving ability to provide root cause analysis of problems and workarounds
Ability to work flexible hours to meet client demands.
Experience working with both Windows Server and UNIX/Linux OS'
Service Management/ITIL knowledge.
Experience in Amazon Web Services
Education
Bachelor's Degree: Information Technology
Benefits
Flexible schedule
Additional Information
Empowering Africa's tomorrow, together...one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
My Career Development Portal : Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job Summary
Absa Capital Prague is looking for an experienced Trading Support Engineer to support the Executing Platforms in our estate. This is a critical role in ensuring the Systems and Infrastructure supporting the Trade Execution platforms are functioning smoothly and efficiently. To excel in this role, a combination of technical, analytical and communication skills is needed.
Job Description
Absa · Main Point Pankrac