Technical Support Specialist - Benelux Market

About the role

Geotab ® is a global leader in IoT and connected transportation and certified "Great Place to Work™." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab's open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Our team is growing and we're looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it's like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram .

Responsibilities

• How you'll make an impact:
• Support partners, customers, sales representatives and internal teams through various communication mediums (i.e., phone, chat and email).
• Provide technical expertise on database set up, user management, rules and reporting, device errors, network communications, portal configuration and navigation, product implementation and troubleshooting the Geotab hardware and software applications.
• Coordinate with internal departments on the return/exchange process for Geotab devices and accessories.
• Diagnose and resolve technical hardware and software issues involving connectivity, installation and software inquiries.
• Manage, develop and deliver product service training directly to resellers and customers.
• Provide successful resolution to all customer complaints.
• Report escalating and severe concerns/issues to management.
• Preserve the confidentiality and security of customer data and information.
• Support Geotab global strategic initiatives.
• What you'll bring to this role:
• 1 - 3 years of experience in a customer service/support capacity and troubleshooting technical issues.
• Professional-level proficiency in conducting technical troubleshooting and business communication for the Dutch and German markets
• Post-Secondary Diploma/Degree in Engineering, Computer Science, or a related field.
• Working knowledge of various programming languages such as SQL, Python, C#, or JavaScript, and data warehouses like Google Big Query.
• Expert level Excel skills (pivot tables and reports) and technical competence in Google Suite for business.
• Excellent verbal and written communication skills with comfort speaking with customers via telephone, email, and chat.
• Ability to work a flexible schedule in a 24/7/365 operation, including days, evenings, nights, weekends, and holidays.
• If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.
• Why job seekers choose Geotab:
• Flex working arrangements
• Home office reimbursement program
• Fantastic state of the art office
• Public transportation reimbursement
• Employer pension contributions
• Generous medi

Requirements

• We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Dutch speaking Technical Support Specialist who will help customers and partners understand and utilize the products and services being offered by Geotab.
• If you love technology, and are keen to join an industry leader - we would love to hear from you!

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