Service Coordinator Supervisor
External
Cox Automotive · Houston, TXFull-timeRemote4d ago
ComplianceDocumentationExcelLeadership
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Requirements
- Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization
- Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
- Excellent organizational skills and the ability to balance a variety of tasks
- Strong Excel and data entry skills, and the ability to learn new platforms (such as IT Systems, including Web Wrench, MobileFrame, RO Writer)
- Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful
- Ability to work independently and collaboratively within a team environment
- Excellent problem-solving skills
- Must hold a valid driver's license
- Highly organi
Benefits
Job DescriptionCox Fleet keeps your fleet moving.*** If you have any questions or to connect with a recruiter while your application is being reviewed, please Text DFS2 to 317-597-8130 ***EOE, including disability/vetsHeadquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country.Duties & Responsibilities:Managing Preventative Maintenance, Scheduled Repairs and Unscheduled/Emergency services transactions lifecycle from origination until the customer unit is in control/custody of the repair technician.Managing a team of 6-8 technicians across multiple markets in the United States and Canada.Sales and account management responsibilities, including maintaining client relationships and identifying growth opportunities.Preventive maintenance (PM) tracking, reporting, and compliance for the client.Supporting technician development, coaching, and performance improvement.Parts procurement, estimate generation, obtaining approvals, and ensuring proper parts markup in accordance with company standards.Following all client SOPs and operational requirements.Participating in and leading bi-weekly progress meetings with corporate leadership and local branch teamsTimely and accurate documentation and notation in all systems regarding each customer contactProviding excellent customer service for all internal and external customer calls.Be professional and establish positive customer rapport, encouraging repeat businessObtain customers approval for all repairs and services to be performedCoordinating towing of customer units when necessaryScheduling repairs and maintenance with resources as a first priorityScheduling outside vendors only when technicians are not available, which will only occur when the customer unit is in a location that is not serviced by or the does not have availability to provide timely service to the customerContinuously develop and improve company capabilities in the area of Dispatching and Service SchedulingAdditional duties and special projects as assignedRemote work optionsFlexible schedule
Additional Information
Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Supervisor, Fleet Operations Management Level Supervisor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day
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