Experience in a front-line contact centre or support role
Demonstrated strong customer experience ethos
Maintained productive relationships with business and second level support team stakeholders
Experience handling customer complaints in accordance with a feedback framework
Exposure to CRM (Customer Relationship Management) platforms
Contributed to process improvements driving better team and customer outcomes
Experience working in a team
And if you've got some of this, even better:
Sound knowledge of financial markets, financial intermediaries, the function of an exchange in capital markets including investor access and the process for them to participate
Experience within an exchange and/or trading environment
Understanding of different financial products
Experience using Salesforce and/or ServiceNow platforms
Demonstrated ability to work unsupervised
Experience using Office Suite (Word, Power Point, Excel, Outlook)
What you need to enjoy and be good at for this role:
Strong written and verbal communication skills (including de-escalation skills)
A strong customer-centric work ethic; empathy an advantage
Ability to grasp key concepts quickly
Process based thinking
Detail orientated
Organisation and time management mindset
An interest in continuous improvement
Computer and CRM platform (e.g. Salesforce & ServiceNow) literacy
Collaborative working style; sharing knowledge and open to new ideas/perspectives
We make hiring decisions based on your skills, capabilities and experience, and how you'll help us to live our values. We encourage you to apply even if you don't meet all the criteria of this role.
If you need any adjustments during the application or interview process to help you present your best self, please let us know at careers@asx.com.au.
At ASX Group, our diverse workforce is essential to build and maintain a fair and
Additional Information
ASX: Powering Australia's financial markets
Why join the ASX?
When you join ASX, you're joining a company with a strong purpose - to power a stronger economic future by enabling a fair and dynamic marketplace for all.
In your new role, you'll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub.
Want to know why we are a great place to work, click on the link to learn more.
www.asx.com.au/about/careers/a-great-place-to-work
We are more than a securities exchange!
The ASX team brings together talented people from a diverse range of disciplines.
We run critical market infrastructure, with 1 in 3 people employed within technology. Yet we have a unique complexity of roles across a range of disciplines such as operations, program delivery, financial products, investor engagement, risk and compliance.
We're proud to foster a workplace where diversity is celebrated and inclusion is part of our everyday culture. Our employee-led networks champion LGBTIQ+ inclusion, promote gender equality, accessibility and wellbeing, inspire giving and volunteering, and celebrate cultural and religious events, creating a sense of belonging for all. As an AWEI Bronze employer and member of the Champions of Change Coalition for gender equality, we're committed to a fair and inclusive workplace where everyone can thrive.
Investor Support Officers provide a professional level of service through email and telephony to a range of customers including market participants, listed entities, issuers and, in particular, retail investors. They also manage and promote compliance with ASX's Feedback framework across ASX.
The Investor Support team responds to varied requests for information, questions on products and services and provides active and timely solutions to customer needs in line with established ASX standards. The purpose of this role is primarily to help the team support the new Electronic CHESS Statements rollout.
This opportunity will allow you to contribute to how ASX engage with and support retail investors. The team's function is vitally important to maintaining ASX's reputation and brand across Australian financial markets.
Asx · Sydney, Australia