E-Commerce Warehouse Associate

About the role

At The Huntington, we believe that having a team of diverse backgrounds and voices working together will enable us to support and promote the appreciation of the humanities, the arts, and botanical science. The Huntington is proud to be an equal opportunity employer and is committed to providing employment opportunities regardless of race, religious creed, color, national origin, disability, sex, gender, gender identity, sexual orientation or any other characteristic protected by local, state or federal law. The Huntington Founded in 1919, The Huntington is a collections-based research and educational institution open to the public, housing world-class library, art, and botanical collections. Its mission is to support research and promote education in the arts, humanities, and botanical science and to display and interpret its extraordinary resources for diverse audiences. The Culture Here we are committed to the highest of standards in all that we do - from preserving and protecting the collections, to exhibitions, educational and scholarly programming, visitor and reader services, and beyond. Achieving excellence across these pursuits requires a diversity of perspectives, expertise, experience, and methodologies. At The Huntington, our organizational Culture is shaped by the following core values: Intellectual curiosity, Collaboration, Stewardship, Belonging, and Integrity. Intellectual Curiosity: Knowledge, lifelong learning, and a spirit of inquiry are at the core of our mission and organizational culture. Collaboration: Teamwork and a collaborative attitude are important at all levels of The Huntington. We foster relationships internally among our departments and externally with organizations throughout the community. Stewardship: We are committed to the care and development of our collections, our financial and physical resources, our staff, and our community. Belonging: We strive to attract and maintain a workforce of individuals with diverse talents, backgrounds, and perspectives. Our organizational culture promotes a sense of welcome, inclusion, and connection. Integrity: We value respect and honesty, working to fulfill our mission with honor and ethical principles. Job Description The Huntington Store E-Commerce Warehouse Associate is an essential logistics team member who is at the heart of our customer experience - ensuring that every online order is picked accurately, packed with care, and shipped on time. They will also play a key role in keeping our inventory organized by receiving and processing new stock as it arrives. The role requires a blend of physical stamina, sharp attention to detail, and the ability to communicate clearly, effectively, and politely both verbally and in writing. This person will be a flexible collaborator who contributes to a harmonious team environment and to The Huntington Store's revenue and growth. S/he/they will demonstrate a background of working directly with people from diverse racial, ethnic, geographic and socioeconomic backgrounds, using a welcoming, inclusive, and accessible approach. Essential Duties Order Fulfillment: Picks products for orders from warehouse or store based on digital or printed pick lists and packs them securely for shipment. Shipping and Labeling: Weighs and labels orders using our shipping software to generate carrier labels and transports packages to the mailroom for timely shipping within 24-48 hours. Customer Service: Provides excellent customer service. Promptly responds to all inquiries regarding the webstore and in-store pick-up orders via e-mail and/or telephone. Inventory Receiving: Unload incoming shipments, verify contents against packing slips, and report any discrepancies or damages. Apply price/barcode labels to received merchandise as needed. Stock management: Organize and "slot" new inventory into designated locations to ensure a smooth picking process. Quality Control: Conduct brief inspections of items during the picking process to ensure customers receive only high-quality products. Organization: Maintains shipping supplies inventory and initiates supply requests in a timely fashion, anticipating periods of elevated sales orders. Record Keeping: Keeps accurate and up-to-date files on customer sales. Works with Retail Business Development Manager to keep e-commerce information accurate to guarantee customer satisfaction upon delivery. Inventory Management: Notifies Retail Operations Manager when inventory counts are found to be incorrect. Communication: Notifies management when assistance is needed during periods of increased order volume. On occasion, this role helps with moving products from one location to another for special merchandising displays including store-related events. Participates in annual store physical inventory Safety and Maintenance: Maintain a clean and organized workspace to comply with safety regulations and operating equipment such as dollies and p