IT Support & Facilities Specialist - Mendoza, Argentina

Responsibilities

• IT Support (~60%)
• Deliver and Evolve IT Support
• Be the go-to resource for employees' tech needs through Jira Service Management - own tickets from intake to resolution or escalation.
• Troubleshoot macOS and Windows devices, Google Workspace issues, Okta access requests, Zoom challenges, and more.
• Design and build new request types, automations, and workflows in Jira to make the support experience smoother and smarter.
• Partner with IT Engineering to identify pain points and turn manual processes into automated ones.
• Create Exceptional Employee Experiences
• Support the IT portion of New Hire Orientation (NHO), helping every new Built employee get set up for success.
• Continuously improve onboarding processes using Confluence and automation tools like Okta Workflows or Kandji Blueprints.
• Work cross-functionally with People Ops, Security, and Engineering to keep our systems secure and our users delighted.
• Own Our Hardware and A/V Game
• Manage and track company devices in Atlassian Assets ( CMDB ) - own the full lifecycle from procurement to retirement.
• Support and maintain Zoom Rooms and Logitech Rally Bar setups for conference spaces.
• Lend your tech skills to internal company events, town halls, and all-hands meetings.
• Document, Improve, and Automate
• Keep IT processes organized and accessible through Confluence documentation and Scribe guides.
• Help design automation between systems - think connecting Okta → Jira → Slack → Kandji to eliminate repetitive tasks.
• Champion process improvement: when you fix a problem once, make sure we never have to fix it again.
• Facilities Coordination (~40%)
• Keep the Workplace Running Smoothly
• Serve as a point of contact for office vendors and service providers, including janitorial, pest control, HVAC , recycling, and secure waste disposal.
• Monitor office supplies and consumables for restrooms, kitchens, coffee bars, and meeting rooms - place timely orders through approved channels.
• Manage vendor service schedules and access, including coordinating building entry for vendors without badges.
• Track recurring orders and contracts, escalate vendor issues, and maintain vendor contact records.
• Support Workplace Logistics & Culture
• Support workplace logistics including badge creation, mail sorting, office nameplates, and internal event prep.
• Coordinate food programs and beverage services as applicable.
• Assist with shipping, receiving, and mail distribution.
• Monitor the facilities Jira queue, assign requests, and communicate updates to employees.
• Partner with other teams on projects like event planning, space reconfigurations, or team onboarding.
• You'll Thrive Here If You...
• Love finding elegant solutions to messy problems - whether it's a broken automation or a broken coffee machine.
• Get excited about automating repetitive tasks and improving workflows.
• Communicate clearly and confidently with everyone from interns to executives.
• Can pivot quickly and learn on the fly in a fast-paced, constantly evolving environment.
• Care about the people behind the tickets and the workspace around them - not just the technology.
• Are proactive and detail-oriented - you anticipate needs before they arise.
• Enjoy creating structure and smoothing out friction in others' day-to-day experience.
• What You Bring
• 2+ years of IT support, help desk, or office operations experience in a tech-forward environment.
• Deep comfort with macOS, Windows, Google Workspace, and Okta.
• Experience with Kandji or Intune, and Jira Service Management.
• Familiarity with vendor management,

Benefits

Additional Information

Built's Mission: Connect and simplify doing business in real estate. Built is the AI-powered platform transforming the way real estate is financed, developed, and managed. Purpose-built for real estate and construction, Built began by fixing construction draw management for lenders and has grown into a comprehensive operating system addressing some of the industry's most complex challenges. Today, Built is a partner to more than 350 lenders, over 80,000 borrowers and owners, and thousands of contractors, powering 86,000 active projects valued at more than $300 billion. Learn more at getbuilt.com . __________________________ IT Support & Facilities Specialist - Mendoza, Argentina This is an on-site position in our Mendoza office. At Built, we're building the future of construction finance, and we need a resourceful, tech-savvy problem solver in Argentina who's ready to help build our internal IT and workplace operations alongside us. As an IT Support & Facilities Specialist, you'll split your time between two critical functions: IT Support (~60%) and Facilities Coordination (~40%) . You won't just reset passwords and restock supplies, you'll engineer better ways to work, automate request workflows, shape the employee experience, and keep our workspace running smoothly. This is a hands-on, high-impact role where curiosity, creativity, and a love for making things run better will take you far.

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