$20.20 to Negotiable HourlyGeneral Description / Primary PurposeEssential Job FunctionsProvides personalized communication to prospective and current students and documents efforts in CRM as appropriate.Implement UNF Online coaching model to support student admission and retention efforts.Serves as the initial point of contact to track, troubleshoot, and/or resolve student issues while directing any unresolved issues to the appropriate supervisor.Supports the admission process by participating in campaigns via CRM.
Responsible for knowledge of information related to University, College, and Program policies and procedures, as well as information related to community resources to provide students with information and guidance, assisting students in making informed decisions.
Ensuring timely turnaround of services, meeting established service level agreements, unit benchmarks, customer service standards, and key performance indicators, while adhering to daily productivity metrics to ensure optimal performance.
Manage special projects, as assigned.
Marginal Functions
During declared campus emergencies, this position may be required to perform specific job-related duties at a designated off-campus location or place of residence.
Supervision Exercised
May supervise student workers.
Supervision Received
General guidance and direction. The incumbent establishes procedures for attaining specific goals and objectives in a broad area of work; contact between the employee and the supervisor is limited in terms of frequency and matters covered.
Required Qualifications
Bachelor's degree or a high school diploma and 4+ years of relevant experience. Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219.
Statement(s) of Understanding
This position requires a background check. In conjunction with the University's policy, this position may also require a credit check.
Equal Opportunity
Carnegie
UNF is a Carnegie Community Engaged Institution. This designation celebrates the University's collaboration with community partners from the local to the global level. It reflects UNF's mission to contribute to the public good and prepare educated, engaged citizens.
Unf · Jacksonville, FL