Navigation Client Leader
External
Alight · TX Texas VirtualPrepare for this interview
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About the role
The Navigation Client Leader will be accountable for the overall management of their book of business. They are responsible for strategic direction of assigned clients, client satisfaction, retention, and engagement of Alight products. Develop relationships with key decision makers within existing clients to successfully show value.
Responsibilities
- Guiding clients, by recommending and executing best practices for products. Seamlessly interface, while gaining trust of individuals at all levels of client organization.
- Working collaboratively with the Client Success Manager to ensure the day-to-day relationship management activities. Additionally, they are responsible for ensuring product progresses on schedule and with prescribed standards.
- Establishing and/improving positive strategic relationships with client team and executives where applicable. Owning development and execution of strategic client business cases and reporting delivery to clients and broker/consultant partners.
- Providing development, execution, and problem solving to define solutions to increase and/or maintain engagement rates in Products.
- Assisting leadership in mentoring team members to ensure best practices are followed by other Client Facing associates. Leverage others and acting as a leader in all interaction with team members and other enterprise associates.
- Conducting formal review meetings with clients to review performance. Additionally, identify and solve any Client concerns, and discuss opportunities and new ideas.
- Assisting in the new business process to help scope and estimate work for existing and future clients. Partnering with Strategic Account Executive (if assigned) to accomplish this.
Requirements
- 7+ years of success in account management/client success within either a carrier, consulting/brokerage firm or healthcare vendor.
- Demonstrate successful track record managing mid-to-large (5,000+ lives) employer accounts.
- Display ability to understand and develop financial projections/P&L, as well as other performance metrics
- Possess solid organizational, management, administrative and human relations skills.
- Have exceptional negotiation and leveraging skills. Must be persuasive and tactful when negotiating and dealing with consultants/brokers, team members, peers, and superiors.
- Demonstrate success meeting goals/targets
Benefits
Additional Information
Are you passionate about building relationships and ensuring company success? Do you love collaborating across teams to deliver customer success? Our Story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight." Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight." We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.
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