As a Customer Services Co‑ordinator, you'll build and maintain strong customer relationships while acting as the customer's voice within the business. You'll handle enquiries, orders and issues professionally by working across departments to ensure a smooth customer experience. You'll manage the full sales order process-from initial enquiry to delivery-and support key administrative tasks such as logging concerns, processing credits, and resolving complaints.
SALARY : £26,922 per annum
Responsibilities
Provide timely, professional responses to all customer enquiries via telephone, email and occasional face‑to‑face interactions.
Build, develop and influence strong customer relationships to support satisfaction and sales growth.
Manage the complete sales order process, from receipt to delivery, ensuring accuracy and effective communication throughout.
Coordinate with internal teams to meet commitments and maximise customer opportunities.
Handle concerns and complaints, ensuring appropriate resolution, corrective actions, and preventative measures are implemented.
Identify and secure sales opportunities within agreed pricing and terms.
ABOUT YOU
Customer service experience, ideally within a Manufacturing or B2B environment.
Clear and professional communication skills-both verbal and written.
A consistently high service orientation, able to maintain excellence in all situations.
Strong relationship‑building skills with the ability to influence internally and externally.
A proactive, self‑managing approach and the ability to perform under pressure.
Commercial awareness with the ability to create and secure sales opportunities.
Ability to identify improvements and support change initiatives.
Proficient in MS Office, with ERP experience-ideally Dynamics AX12.
Benefits
Life Assurance 6x annual salaryCritical illness coverPension contribution up to 10%Dental & Health cash plansHybrid Working - 2 days per week from homeEnhanced parental leaveGreat discounts on local retailers and restaurantsFantastic Health & Wellbeing package including an Employee Assistance ProgrammeFull access to LinkedIn Learning to aid personal and professional developmentCycle to work schemePlus many moreABOUT OUR WORKPLACEAliaxis is proud to be an equal opportunity employer who welcomes candidates and employees from all backgrounds.We are guided by our behaviours - We Care, We Dare, We Deliver! These reflect what we expect from each other and what you can expect from us: a culture that looks after its people, encourages you to challenge and improve, and gives you the space to make a real contribution.HOW WE WELCOME YOUFor us, equity and belonging start already at the application step: whether it's offering flexibility in scheduling interviews, or ensuring a supportive and inclusive environment, we strive to remove barriers and create equal opportunities for all applicants. Should you have specificHealth insuranceDental insuranceEquity / stock optionsParental leave
Additional Information
WHO ARE WE
At Aliaxis, we design innovative, reliable, and sustainable solutions for fluid and energy management. Our pipe and fitting systems work seamlessly behind the scenes - delivering peace of mind to customers and end users across the globe.
With operations in over 40 countries, we tackle the most complex challenges in the building, infrastructure, industrial, electrical, and agriculture sectors. But what truly drives us is our people. Our 15,000 employees bring the expertise, passion, and dedication that power everything we do.
Together, we make life flow - and we're looking for talented individuals to join us on that journey.
WHAT WE'RE WORKING TOWARDS
We're offering a unique opportunity to join a global Belgian company with an international and collaborative culture. Aliaxis is focused on reinforcing our operational foundations and building the agility needed to capture future growth opportunities. Through our Horizon 2030 strategy, we're evolving into a more disciplined, high-performing global Group - and we're looking for talented people who want to contribute to this long-term strategic journey.
Aliaxis · United Kingdom