Charge Point Maintenence Coordinator

About the role

Reactive & Planned Maintenance Own the reactive maintenance process end-to-end: triage faults, raise and assign work orders in Sitetracker, and track to resolution within SLA. Manage the planned preventive maintenance (PPM) schedule, ensuring field visits are booked, confirmed, and completed on time. Monitor open work orders daily, identifying blockers and escalating SLA breach risks to the Network Operations Manager. Maintain accurate asset, fault, and resolution records to support reporting and audit requirements. Contractor Coordination Act as the primary day-to-day operational contact for Believ's nationwide field maintenance contractor. Coordinate reactive callouts and planned visits, aligning engineer dispatch with work order priority and SLA timelines. Track contractor performance against SLA, flagging trends or recurring shortfalls to the Network Operations Manager. Remote Technical Support Provide first-line remote technical assistance to field engineers across Alfen, Etrel, Tritium, and Wallbox charger hardware. Triage and diagnose faults using back-office CPO platform data before dispatching engineers where avoidable. Escalate unresolved issues with clear documentation of steps taken; build hardware knowledge to improve first-time fix rates. PCPR 2023 Compliance Maintain accurate downtime logs with correctly identified and evidenced exemption periods in line with regulatory requirements. Keep compliance evidence packs audit-ready and flag assets approaching uptime thresholds to the Network Operations Manager. Reporting & Data Produce regular reporting on fault volumes, resolution times, and SLA adherence for internal stakeholders. Keep operational data accurate across Sitetracker, Monday.com, and Microsoft 365 platforms. About you At Believ, we are building a culture that attracts and retains the best talent. We are a dedicated and high-performing team, accustomed to working at pace in an ever-evolving industry, and we are looking for people who are as passionate as us about cutting carbon emissions and providing cleaner air for all. The successful candidate will have the following attributes and skills: Essential Strong organisational skills with the ability to manage multiple open tasks and competing priorities. Clear written and verbal communication - comfortable liaising with field engineers and internal stakeholders. Methodical approach to troubleshooting and a high standard of data accuracy and record-keeping. Proficiency in Microsoft 365 (Excel, Word, PowerPoint, SharePoint, Teams). A-Level standard education, equivalent or higher. Preferred Experience in network operations, field service management and technical support. Familiarity with Sitetracker, Salesforce FSM, a back-office CPO platform. Experience managing third-party contractors against defined SLAs. Knowledge of PCPR 2023 compliance frameworks. Exposure to Monday.com or equivalent project/task management tooling. Key Systems Field Service & Asset Management Sitetracker (Salesforce) - work order management, asset records, maintenance scheduling Network Monitoring Back-office CPO platform - remote charger monitoring, fault diagnosis, session data Microsoft 365 Excel, Word, PowerPoint, SharePoint, Teams - data management, reporting, document storage, and internal communication