Family Care Associate (MA)
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About the role
We are looking for a compassionate, highly organized, and resourceful Family Care Associate (FCA) to support and manage relationships with families enrolled in Abby Care's programs in Massachusetts. This is a high-volume, fast-paced, and communication-heavy role that requires someone who thrives under pressure, operates with urgency, and can confidently support families through complex healthcare processes while maintaining empathy and professionalism. The FCA serves as a primary point of contact for families through phone calls, text messages, and email communications while coordinating closely with internal teams to ensure families remain compliant, informed, and supported throughout their care journey. The ideal candidate has strong experience working within the U.S. healthcare system, particularly supporting patients and caregivers, and is comfortable handling difficult conversations, accountability discussions, scheduling coordination, and operational follow-through. This role involves a high volume of daily communication and follow-up.