Travel between a wide variety of customer sites to provide IT Support Services to meet contractual requirements
Provide support services for a range of IT equipment including but not limited to PCs, laptops, tablets, printers, peripherals and point of sales systems
Perform on site installations and troubleshooting on a wide range of products in a software or hardware environment
Obtain/maintain a set of vendor certifications as required by CDW to perform the role
Follow documented procedures both CDW and client supplied and provide constructive feedback for continuous improvement
Always adhere to safety and electric static discharge (ESD) precautions
Complete all relevant documentation and provide quality updates as required for each site visit in timely manner as set out by CDW
Participate in the on-call rota which includes mornings, evenings and weekends (on call allowances apply)
Providing support services into the wider teams within the Integrated Technology Solutions department
Demonstrate flexibility to work overtime to meet the contractual needs of the client, when necessary. Overtime rates apply
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
Qualifications, Skills & Experience
Experience with installing, troubleshooting, and fixing a variety of hardware devices including end user computing, PCs, laptops, tablets, printer & peripherals
Ability to install and configure software as per customer requirements
Hold relevant and current vendor certifications such as Dell, Lenovo, IBM & HP
Good all-round understanding of hardware maintenance/break-fix
Hold a full UK Driving Licence
Essential to obtain/hold UK security clearances such as SC and NPPV3 as required to attend CDWs external and varied customer base
Essential Attributes
Quality focused with excellent attention to detail
Capable of working independently and remotely on a wide range of products
Methodical and quality-minded with a right-first time approach to all work but able to recognise when to request support
Passionate, professional, with a 'can-do' attitude who works on own initiative or as a team towards agreed common goals
Results-oriented with a track record of success for achieving and exceeding goals
Physical strength and dexterity to carry IT equipment and work in awkward or tight spaces
More about CDW and your career with us:
Benefits
Life AssuranceCompetitive Contributory PensionPrivate Medical InsuranceEnhanced Maternity Pay25 days holiday + bank holidaysOption to buy additional holidayDental InsuranceSeason Ticket Loan + additional perksWe make technology work so people can do great things.Health insurancePaid time offRemote work options
Additional Information
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers around the Globe. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers, with headquarters across the United States, United Kingdom and Canada.
Job Summary
The role of a Field Services Engineer is to diagnose and repair technical issues on a variety of IT equipment including but not limited to PCs, laptops, tablets, printers, peripherals and point of sales systems at various customer locations around Peterborough. Additionally, The Field Services Engineer will be responsible for providing IT Hardware Support, for Installs Moves and Changes across client sites.
Location: Peterborough
Base salary between £27,000 to £29,000 (depending on experience), company car, fuel card
OOH is £44/night on call or £308 per week plus OT if called out at 1.5 times
Cdw · Peterborough -, UK