Mentor and develop a global team of project and program managers with a focus on Digital domain knowledge and delivery excellence.
Provide executive-level updates on the status of Digital programs, highlighting key metrics such as authorization rates, funding success, and latency.
Champion continuous improvement in Digital technology delivery processes, leveraging agile methodologies and data-driven decision-making.
Identify and mitigate risks related to Digital processing, transaction integrity, fraud prevention, and system scalability.
Oversee the successful delivery of Digital-related projects, ensuring they are completed on time, within budget, and meet quality standards.
Drive PI planning and roadmap execution for initiatives involving Digital gateways, acquiring banks, digital wallets, and real-time Digital networks.
Partner with product, engineering, and compliance teams to deliver scalable, secure, and efficient Digital solutions across multiple geographies.
Lead the execution of technology programs focused Digital capabilities, ensuring alignment with business goals and regulatory requirements.
Role Requirements
Bachelor's degree in business administration, Computer Science, Information Systems, or a related field, plus 15+ years of progressive management experience, including large-scale project management and personnel management.
Minimum of 5 years of experience in the Digital domain, with a strong understanding of funds-in operations, Digital gateways, acquiring banks, and digital wallets.
Proficiency of Microsoft Office/Google products including Word, Excel, Outlook, Google Docs, Google Sheets, Google Slides, and familiarity with Digital analytics tools such as Power BI or Tableau.
Ability to interpret, adapt, and occasionally deviate from established practices and procedures for new situations and problems related to Digital quality, integration, and analysis.
Ability to motivate and influence others to embrace Digital-focused decision-making and continuous improvement.
Ability to develop, plan, and implement short and long-range goals, establish priorities, and organize resources within the Digital Technology landscape.
Strategic planning and organizational development knowledge and skills, with a focus on integrating Digital Technology into broader business strategies.
Self-starter/leader who can anticipate department needs in a proactive manner regarding Digital acquisition, analysis, and deployment.
Strong interpersonal skills and the ability to work collaboratively with individuals at all different levels in the organization on Digital-related projects.
Superior leadership, coaching, and mentoring skills, including the ability to lead a high-performing Digital Technology team.
Ability to communicate effectively at a technical or non-technical level, depending on the audience, concerning Digital infrastructure and s
Additional Information
Director, Project Management- Pune, India
Are you ready to lead transformative Digital initiatives at a global scale? How about offering up your skills in a global business that is committed to moving money for better? Western Union is seeking a Director, Digital Project Management with deep expertise in Digital technology, particularly in funds-in operations.
Western Union powers your pursuit.
As a leader of the PMO, you will oversee the planning, execution, and governance of programs focused on Digital capabilities-including online, mobile platforms, bank transfers, wallets, and alternative payment methods. You'll align these initiatives with business strategy, optimize resource allocation, and ensure delivery excellence across a global portfolio. This role requires close collaboration with product, engineering, compliance, and operations teams to drive innovation and efficiency in how customers fund their transactions.
As a leader of the Program Management Office (PMO), you will be responsible for overseeing the planning, execution, and governance of all Technology projects and programs within our organization. This pivotal role involves aligning data initiatives with strategic objectives, optimizing resource allocation for data projects, and ensuring successful delivery within scope and budget. You will also serve as the administrative leader for the PMO team based in Pune, India, fostering a culture of accountability, collaboration, and continuous improvement.
This role will help regional and product business leaders make informed decisions based on data-driven insights about which investments to pursue, continue, modify, or terminate. It involves assessing the performance, cost, and risks associated with each component of the Technology portfolio, as well as considering factors like business value, return on investment from data initiatives, and potential synergies among different data projects. You will manage a global team of Project and Program Managers, ensuring their Technology projects are successfully delivered on time and within budget.
Westernunion · India