Regulatory Compliance Lead (Marketing & Communications)

About the role

Role: Regulatory Compliance Lead (Marketing & Communications) Location: Leeds, LS15 8GB We operate a hybrid schedule, 1-2 days a week in the office Salary: £45,000 - £55,000 per annum DOE, plus up to a 10% annual discretionary bonus and our extensive benefits Contract type: Permanent Employment type: Full time Working hours: Monday - Friday 37.5 hours per week. We work on a core hours principle. Our core hours are 09:30 - 16:00; you can work around these to suit you! Do you want to work for the nation's largest online pharmacy ensuring excellence for all our patients? We're a market leader in the pharmacy world, with 25 years' experience, helping over 1.8 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day, and as a certified B Corp we also meet high standards of social and environmental responsibility. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all. As A Regulatory Compliance Lead (Marketing & Communications), you will own the governance, regulatory risk and assurance framework that enables compliant, effective marketing in a highly regulated digital healthcare environment. You will sit at the intersection of compliance, privacy, clinical governance and marketing, embedding compliance‑by‑design while protecting patients, the business and the brand. Why you'll love working with us We believe great people deserve great support. That's why we offer a benefits package designed to look after your health, finances, career and life outside work. Financial security & rewards - Competitive contributory pension - Occupational sick pay - Long-service awards and refer-a-friend bonuses - Professional registration fees covered (GPhC, NMC, CIPD and more) - Cycle to Work and Green Car schemes (subject to eligibility) Family-friendly - Enhanced maternity and paternity pay - Flexible hybrid working to help balance work and home life Health & wellbeing - Private healthcare insurance at discounted rates (Aviva) - Employee Assistance Programme and in-house mental health support - Access to discounted gym memberships via Blue Light Card and benefits schemes - Regular health and wellbeing initiatives Career growth - Strong commitment to CPD, training and professional development Time off & flexibility - 25 days' annual leave, increasing with service - Buy and sell holiday scheme Everyday perks & exclusive discounts - Blue Light Card and employee discount platform - Exclusive discounts at The Springs, Leeds - 25% off health & beauty purchases - 25% off Pharmacy2U Private Online Doctor services Culture & community - Regular social events throughout the year What you'll be doing? - Own and operate the end‑to‑end marketing compliance operating model, including campaign intake, risk triage, review, approval, documentation and audit trail - Design and maintain a risk‑tiered triage framework with clear service levels, decision rights, escalation routes, and documented rationales for compliance decisions - Embed PECR‑compliant, consent‑led direct marketing governance across CRM channels (email, SMS, push, in‑app), working closely with CRM and data teams to ensure appropriate consent logic, suppression, objection handling and evidence retention - Establish and maintain clear guardrails distinguishing service versus marketing communications, supported by decision trees, examples, and approved language - Apply UK GDPR controls to marketing targeting, segmentation and profiling, with particular focus on health inference, special category data risk, transparency obligations, and automated decision‑making considerations - Provide expert advice on CAP Code and ASA advertising compliance, including claims substantiation, responsible healthcare messaging, misleadingness risk and vulnerable audiences - Own sector‑specific healthcare advertising compliance, applying MHRA, Blue Guide and NHS‑related rules, with clear escalation and sign‑off for higher‑risk materials (e.g. medicines‑related or condition‑specific communications) - Ensure effective cross‑functional alignment between marketing, clinical governance and compliance teams so that clinical claims, safety messaging and risk statements are accurate, approved and consistently applied - Set and enforce compliance standards for agencies, affiliates and partners, including onboarding requirements, contractual guardrails, ongoing assurance and remediation of recurring issues - Drive training, monitoring and continuous improvement, delivering role‑based training, running audits and sampling, supporting complaints or escalations, and reporting on risks, trends, improvements and KPIs to senior stakeholders Who are we looking for? - Hands‑on experience in marketing or adve