Customer Care Advocate I, 1st Shift

Benefits

Additional Information

Customer Care Advocate I The Company Rexnord® is a $2 billion multi-platform diversified global industrial company (NYSE:RXN). Within our two platforms, we serve a wide array of growing, global end markets by offering the broadest, most reliable product portfolios and trusted brands in our industries. Within Process & Motion Control, we design, manufacture, market and service specified, highly engineered mechanical components used within complex systems where our customers' reliability requirements and the cost of failure or downtime are extremely high. Within Water Management, we design, procure, manufacture and market products that provide and enhance water quality, safety, flow control and conservation, in which customers specify our products due to performance, life cycle and project cost, and our service levels. We believe in a core business philosophy of continuous improvement that leverages the Rexnord Business System (RBS) to drive consistency and enable growth. Founded in 1892, Rexnord is headquartered in Milwaukee, Wisconsin, U.S.A. and employs approximately 7,500 associates worldwide. For more information visit: www.rexnord.com . Aerospace Business Units Rexnord Aerospace supplies high performance spherical and cylindrical bearings, mechanical seals, gears and electrical components to commercial air transport markets. Our products are engineered to meet stringent requirements and are specified in engine systems, flight control systems, landing gear systems and airframe structures. Our global customer base includes major engine and airframe OEMs, tier suppliers and aircraft operators. Brief Description The Customer Care Advocate I will work in a fast-paced Manufacturing environment. This person will be the primary interface between internal and external customers requiring strong communication skills in customer service. This position is responsible for maintaining a high level of customer satisfaction by addressing and administrating commercial issues through the CSR Team that include, but is not limited to: customer inquiries, processing orders, preparing quotes, tracking bids, managing RMA's and resolving billing issues, in accordance with company policies and procedures. This position is located in our Twinsburg, OH facility. Key Accountabilities Management of assigned key accounts and/or market segment activity including order, quotation, business development, conflict resolution, order entry, Voice of the Customer, pricing to value, assisting in contract and account program administration, coordinating Production Readiness reviews. Frequently interacts with customers, addressing and resolving customer inquiries and complaints regarding products, services, billing, etc to maintain customer goodwill. Actively manage the customer orders across the entire life cycle. Maintain accurate customer contact base and critical communication files for assigned accounts. Must handle calls in an efficient and professional manner; provide first call resolution and create loyal and satisfied customers through consistent superior service on each call or point of contact as defined by department and company goals. This includes troubleshooting and production explanation. Work and interact with multiple intercompany departments - Purchasing, Manufacturing, Shipping, Scheduling and Engineering. Accepts and processes sales orders timely; this includes verifying orders for accuracy. Meet/Exceed Customer Satisfaction Goals. Develop a high level of understanding of the ERP system. Maintain a high knowledge base on the business' products and applications. Job Requirements Capabilities and Success Factors This position requires the applicant to be a US Person with a US permanent residence. A US Person is a US Citizen or Green card holder. High School Diploma or GED Required 2+ years of Expeditor/Customer interface within engineered products preferred Proficient in Microsoft suite skills and basic internet searching Customer Focused Self-starter and creative thinking Excellent verbal and written communication skills Excellent interpersonal skills Attention to details and ability to highlight process issues Ability to prepare reports and correspondence Ability to communicate effectively with customers and other employees in the organization Other duties and assignments as needed Exceptional benefits Medical Insurance Dental Insurance Vision Insurance Short-Term Disability Insurance Long-Term Disability Insurance Accidental Death and Dismemberment Insurance Life Insurance Flexible Spending Accounts (Medical and Dependent Care) Educational Reimbursement Matching 401(k) contribution How to Apply Interested candidates may submit their resume through the Careers section at www.rexnord.com . Rexnord associates must be in good standing for consideration for job openings. This includes satisfactory or above ratings in job performance and no corrective actions, PIP's, disciplinary issues or warnings in the last 12 months. E