Partner with IT, Salesforce Admin teams, Engineering, Product Management, and business stakeholders to deliver integrated solutions.
Navigate ambiguous requirements and competing priorities while maintaining clear communication and alignment.
Facilitate decision-making across multiple stakeholders including senior leadership, technical teams, and frontline operations.
Build strong relationships with global support leadership to understand strategic priorities and pain points.
Coordinate with distributed team members across US, Manila, and Sofia time zones.
Process Improvement & Governance
Identify opportunities to streamline workflows, eliminate inefficiencies, and optimize existing processes.
Develop and maintain PMO standards, templates, frameworks, and best practices.
Create comprehensive project documentation including charters, status reports, change logs, and lessons learned.
Establish governance frameworks for system changes, ensuring proper approval workflows and change management.
Support organizational change management efforts for new tool rollouts, process changes, and capability launches.
Systems & Technology Projects
Lead Salesforce enhancement projects including workflow automation, integration implementations, and configuration changes.
Manage AI initiative projects such as chatbot implementations, intelligent routing, and automation solutions.
Oversee contact center optimization projects including IVR design, call routing improvements, and queue management.
Drive system integration projects connecting Salesforce with telephony platforms, knowledge bases, workforce management tools, and customer portals.
Support technology vendor evaluations, proof-of-concept pilots, and implementation planning.
Reporting & Analysis
Track project health metrics, milestones, budget utilization, and resource allocation.
Provide regular status updates and executive reporting on portfolio performance.
Analyze project outcomes and ROI to inform future investment decisions.
Maintain project repositories and ensure proper documentation of deliverables.
To succeed in this role you must have the following:
6+ years of project management experience, preferably in Technical Support, Customer Experience, or IT environments.
PMP Certification and/or Six Sigma certification with proven track record delivering outcomes.
Strong Salesforce knowledge including Service Cloud,
Benefits
Health insurance
Additional Information
Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral) .
It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers.
RingSense AI is RingCentral's proprietary AI solution . It's designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.
This is where you and your skills come in. We're currently looking for a Project Manager .
The Innovation & Governance team is seeking a Project Manager to lead strategic initiatives that empower our global Customer Support organization with optimized processes, systems, and technologies. You'll serve as a key driver within our PMO function, managing complex cross-functional projects involving Salesforce enhancements, AI implementations, system integrations, and operational improvements that directly impact customer experience and support efficiency.
This is a highly visible role with the opportunity to influence enterprise-wide initiatives, collaborate with leadership across Support Operations, IT, Product, and Engineering teams, and deliver solutions that measurably improve productivity and customer satisfaction.
Ringcentral · Manila, Philippines