Correspondence Supervisor - FT - Day - Collections & Customer Svc Lawrenceville NJ

Benefits

Additional Information

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an outpatient center, satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group is made up of more than 600 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region. Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates. The listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time). Pay Range: $20.91 - $27.19 Scheduled Weekly Hours: 40 Position Overview Responsible for full oversight of the correspondence team, including training, staff assignment, coaching, meeting established productivity, KPI and trend reporting. Directly supports departmental leadership in projects, initiatives, and other duties that contribute to the success of the correspondence team. Responsible for timely and compliant completion of all incoming correspondence for Capital Health, including requests from patients, guarantors, attorney offices, payers and any other third parties requesting hospital and/or professional billing information. MINIMUM REQUIREMENTS Education: High School Diploma or Equivalency. Experience: Three year' previous experience of business office functions. Understanding of HIPAA regulations and PHI requirements required. Other Credentials: Knowledge and Skills: Detailed knowledge of business office functions and supporting applications. Special Training: Proficient skills in Word, Excel and email required. Mental, Behavioral and Emotional Abilities: Ability to work alone or as a team member showing positive outcomes in specific timeframes. Strong customer service skills, ability to work in sometimes stressful environment. Perform detail-oriented tasks with conscientious awareness of detail and accuracy. Usual Work Day: 8 Hours Reporting Relationships Does this position formally supervise employees? Yes If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager. ESSENTIAL FUNCTIONS Oversight of correspondence team responsibilities, goals, reporting, and initiatives. Train and coach correspondence staff as needed for successful completion of tasks. Suggests process improvements to departmental leadership based on correspondence workflow, applications, KPIs and trends, where relevant and necessary. Directly supports departmental leadership in initiatives, implementations, and other project-based goals. Provides and maintains necessary reporting to departmental leadership and recommends next steps based on results. Sets standards, assignments, and organizes tasks for the correspondence staff. Responds and processes all correspondence requests from various methods and sources - including paper mail, electronic communications, website, fax, telephone email, etc. from patients, guarantors, attorney offices, payers and third parties. Accounts for, reviews, scans, and files all correspondence and if needed routes the correspondence to the correct department/employee Documents clear and concise notes regarding correspondence work in relevant software applications. Adheres to HIPAA regulations by maintaining the confidentiality of protected health information. Escalates all priority correspondence to management for immediate next steps. Communicates effectively and consistently with other departments such as Patient Access, Utilization Management, Health Information Management, Denials, etc. for relevant correspondence such as authorizations, appeal letters, and audits to ensure high priority requests are tracked and addressed by the responsible parties. Responsible for assigned work lists and expected to meet established productivity numbers. Follows organizational policies pertaining to the retrieval, storage and destruction of correspondence. Prioritizes tasks and manages workloads in an organized manner. Operates computer software efficiently to complete required tasks. Performs other duties as assigned and adapts to changing departmental demands. PHYSICAL DEMANDS AND WORK ENVIRONMENT Frequent physical demands include: Wrist position deviation Occasional physical demands include: Standing , Walking , Pinching/fine motor activities Continuous physical demands include: Sitting , Keyboard use/repetitive motion , Talk or Hear Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 10 lbs. Sensory Requ