Manager Operational Risk and Resilience

About the role

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: The Manager, Business Continuity and Operational Resilience contributes to Sun Life's enterprise-wide Operational Resilience mandate by providing second-line oversight, independent challenge, advisory support, and analytical insight across business groups. The role is responsible for running, coordinating, and maintaining enterprise business continuity and operational resilience capabilities, ensuring consistent adoption, disciplined execution of lifecycle activities, and delivery of high‑quality risk insights to senior management. The role supports the consistent application and maturity of Sun Life's Business Continuity and Operational Resilience framework, enabling the organization to prevent, absorb, recover from, and adapt to operational disruptions that could impact clients, colleagues, or the enterprise. The role has primary accountability for business continuity and operational resilience lifecycle oversight across critical operations, dependencies, and scenario testing. Business Continuity Management (BCM) is embedded as a supporting discipline, aligned to operational resilience outcomes and regulatory expectations, while avoiding duplication of business‑led execution. The role influences enterprise‑wide outcomes through expertise, judgement, challenge, governance engagements, and advisory input rather than positional authority or program execution. What will you do? Enterprise Continuity & Operational Resilience Act as a second line risk subject matter expert in Business Continuity, Operational Resilience and Crisis Management by providing oversight, coordination, and subject‑matter guidance on the application of Sun Life's Business Continuity and Operational Resilience frameworks, methodologies, and standards, ensuring consistent adoption and regulatory alignment across Business Groups Support the development and improvement of Business Continuity, Operational Resilience, and Crisis management frameworks, policies, operating procedures, guidelines, and templates adhering to regulatory expectations and industry best practices Run, coordinate, and maintain enterprise Business Continuity and Operational Resilience lifecycle capabilities, enabling disciplined execution, quality outcomes, and integration across business, technology, and third‑party dimensions Conduct quality based assessment on the Business Continuity andOperational resilience lifecycle artefacts. Based on quality assessments develop and communicate recommendations for improvement to our first line Business partners Support and challenge the identification, assessment, and monitoring of critical operations, dependencies, and resilience tolerances (i.e. tolerance for disruption), escalating material gaps or inconsistencies through established governance forums Lead and advise on hands‑on Business Continuity and resilience lifecycle activities, including Business Impact Analysis (BIA); Business continuity planning, critical operations risk assessment and dependency mapping; recovery time and resilience gap assessments; assessment of recovery strategies and continuity approaches; third party exit and contingency planning and alignment of continuity plans to critical operations Develop, coordinate, and challenge severe but plausible, end‑to‑end operational resilience testing scenarios, including the design, execution monitoring, and evaluation of scenario testing and exercises spanning business, technology, third‑party, and enterprise impacts Synthesize outputs from BIAs, dependency mapping, scenario testing, incidents, and issue remediation into enterprise‑level vulnerability themes, scorecards, and decision‑useful risk insights Produce and interpret Business Continuity and operational resilience information, dashboards, and analysis to support senior management, risk committees, and Board‑level discussions Monitor and assess quality, consistency, and compliance with Business Continuity and Operational Resilience requirements, identifying systemic weaknesses and recommending integration, simplification, or remediation actions as appropriate Collaborate with Technology, Third Party Risk, Enterprise Continuity, Operational Risk, and other corporate partners to promote integrated, non‑duplicative resilience outcomes Support governance and regulatory discussions by providing interpretive analysis and recommendations, rather than ow