Answer designated inbound calls from external customers and process sales orders received by phone
Assess customer inquiries and route to the appropriate individual or department
Take ownership of customer issues and ensure commitments are met accurately and on time
Expedite urgent orders to meet critical customer delivery needs
Escalate customer concerns to supervisors and collaborate on resolution when required
Proactively inform customers of order status changes, backlog issues, and delivery updates
Utilize available tools and resources (allocation, stock availability, job prioritization) to fulfill customer requirements
Partner with the Expeditor to ensure accuracy of customer backorder information
Stay current on industry developments, competitive offerings, and market conditions affecting customers
Build working knowledge of Sandvik products and their applications for assigned customer groups
Requirements
Associate degree or equivalent experience required
2-5 years of experience in customer service, inside sales, or order management
Proficiency in Microsoft Office, particularly Excel and Windows-based applications
Ability to learn and effectively use customer service and order management systems
Strong sense of personal accountability with excellent follow-through and attention to detail
Professional, cooperative, and relationship-oriented communication style
Demonstrated tact, discretion, and diplomacy when working with customers and internal partners
Experience with CRM software
Success with customer-focused roles
Strong written and verbal communication skills
Strong time management and organizational skills
Location: Elko, NV
Travel Requirements / shift / hours: Generally 8 a.m. to 5 p.m. with one week "on call" (work from home) on a rotating basis. This shift is overnight, from home, emergency on-call once every 10 weeks (approximately).
Compensation Range: $65,000.00 annually
Work Environment & Physical Requirements
Office-based customer support environment
Extended periods of phone and computer use
Occasional lifting of light materials (up to 20 lbs)
Work authorization
Must have the legal right to work in the United States on an indefinite basis without employer sponsorship .
(Please note: temporary work authorizations, including OPT, do not meet this requirement.)
This position will be posted a minimum of 5 days, or until filled.
Benefits
How to applyFor immediate consideration, please apply online at www.home.sandvik/careers to the Customer Support Representative position R0092850.Health insuranceDental insurance401(k)Equity / stock options
Additional Information
Sandvik Mining is looking for a Customer Support Representative, Elko, NV.
Sandvik has a strong platform based on our world-class R&D capabilities, and premium, high-tech products. We are at the forefront of automation, digitalization and electrification, and sustainability is an integral part of how we do business. We seek bright, curious, and forward-thinking multi-cultural team members who are motivated by serving customers and employees, in future proofing business and thrive in an inclusive learning culture. We offer competitive wages and benefits , strong support for learning and professional development , and opportunities to grow a successful, rewarding career in a diverse, collaborative, and globally connected organization that values innovation, fairness, and long‑term impact.
Business area Mining is a global leading supplier of equipment and tools, parts, service, digital solutions and sustainability-driving technologies for the mining and construction industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying.
The Customer Support Rep will be a hybrid role requiring 3 days in office in Elko, NV.
Sandvik · NV, Elko