Serve as a strategic partner to department leaders, aligning People & Culture initiatives with operational goals and business priorities
Provide guidance on organizational design, workforce planning, and talent development strategies
Coach leaders on performance management, employee relations, and leadership effectiveness
Senior People & Culture Manager at Accorhotel
Support execution of engagement strategies that enhance retention, morale, and culture
Talent Acquisition & Workforce Planning
Lead full-cycle recruitment strategy for management and critical roles, ensuring alignment with Raffles service standards
Partner with hiring managers to identify talent needs and implement proactive sourcing strategies
Elevate employer branding and candidate experience consistent with a luxury flagship property
Guide and mentor junior team members on recruitment best practices
Employee Relations & Engagement
Act as primary point of contact for complex employee relations matters, ensuring fair, consistent, and compliant outcomes
Foster a culture of trust, respect, and open communication across all levels of the organization
Lead investigations, resolve concerns, and provide recommendations to leadership
Support and monitor engagement initiatives, ensuring measurable progress and sustained impact
Performance Management & Development
Drive performance management processes including goal setting, reviews, and development planning
Support leadership in identifying high-potential talent and succession planning opportunities
Facilitate training and development initiatives to strengthen leadership capability and colleague experience
Champion a culture of continuous feedback and growth
Compensation, Benefits & Compliance Oversight
Oversee benefits administration and colleague education, ensuring understanding and engagement
Ensure compliance with all federal, state, and local labor laws and company policies
Monitor key HR metrics (turnover, absenteeism, engagement) and provide actionable insights
Maintain accuracy and integrity of HR systems, reporting, and personnel records
Operational Excellence & Process Leadership
Ensure consistent execution of People & Culture processes and standards across departments
Identify opportunities for process improvement and implement scalable, efficient solutions
Support audits, reporting, and compliance initiatives aligned with brand and ownership expectations
Partner with leadership to embed People & Culture priorities into daily operations
Experience & Qualifications
Minimum 4 years of progressive Human Resources experience, preferably within luxury hospitality or a related service industry
Previous leadership or supervisory experience required
Strong knowledge of employment law, HR best practices, and employee relations
Proven ability to influence, coach, and partner with senior leaders
Bachelor's degree in Human Resources, Hospitality, Business, or related field preferred
A passion for luxury hospitality and people-first leadership
Strong interpersonal, communication, and problem-solving skills
Ability to balance strategic thinking with operational execution
High level of professionalism, confidentiality, and integrity
A proactive, solutions-oriented mindset with strong attention to detail
Leadership Style & Personal Attributes
Serve as a visible, credible, and approachable leader who embodies the Raffles service ethos
Foster an inclusive and engaging workplace environment rooted in respect and belonging
Lead with emotional intelligence, discretion, and sound judgment
Balance warmth and empathy with accountability and performance standards
Work Environment & Physical Requirements
Flexible schedule based on operational needs of a luxury hotel environment
Active presence across hotel and residential spaces, engaging with colleagues and leadership
Ability to thrive in a dynamic, fast-paced, and high-touch environment
Salary Range: $85,000.00 to $90,000.00
Employee benefit card offering discounted rates in Accor worldwide for you and your family.
Excellent Company benefits including medical, dental, vision and life insurance.
Personalized development opportunities across Accor's extensive brand portfolio.
Ability to make a difference through our Corporate Social Responsibility activities
Benefits
Dental insuranceVision insuranceFlexible schedule
Additional Information
The Senior People & Culture Manager plays a critical leadership role in shaping and sustaining a best‑in‑class colleague experience aligned with the standards of an ultra‑luxury hospitality environment.
This role is responsible for leading core People & Culture functions including talent acquisition strategy, engagement, performance management, compliance, and colleague relations, while elevating operational excellence across all People & Culture practices.
Acting as a trusted partner to department leaders, the Senior Manager drives consistency, accountability, and innovation-ensuring all people practices reflect the spirit, service philosophy, and ambition of Raffles Boston.
Accorhotel · Boston, MA