Administrative Assistant, Clinical

Benefits

Additional Information

Ann & Robert H. Lurie Children's Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children's Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report. Location Superior Street Job Description Clinical Job Functions: 1. Schedules appointments and procedures for clinical staff. This may include outpatient office appointments, outpatient and inpatient surgical procedures, and ancillary testing. 2. Procurement or dissemination of medical records, prior authorizations, and/or primary care referral information as needed to assure a successful clinical encounter. 3. Coordinates complex patient visits involving multiple departments and providers, including appointments at affiliate organizations and outreach sites. 4. Partners with central scheduling and registration teams to manage, via work queues or other methods, lists of patients in need of services. 5. Functions as liaison between patients, families and the clinical team. Assists families in navigating the Lurie system. This could include working in clinic, meeting with families to go over appointment scheduling visits and coordinating with ancillary departments. 6. Collaborates with central registration to ensure patients have updated insurance information, prior authorization is initiated in advance of the rendered service, and referrals are obtained if appropriate. 7. Other functions as assigned. K.S.A.'s: 8.High school diploma or equivalent required. 9.A minimum of two years general office or administrative experience preferred. Hospital or physician office experience preferred. 10.Proficiency in Microsoft Office Suite applications. 11.Ability to operate standard office equipment and resolve standard problems. 12.Excellent communication skills, written and verbal. 13.Ability to prioritize projects and strong problem solving skills. 14.Demonstrated attention to detail, accuracy, and discretion. 15.Ability to provide high level of quality customer service to patient/families, employees, leaders, and external vendors. Administrative Professionals Core CompetenciesAccountability Acknowledges and assumes responsibility for one s actions within their role Exhibits willingness to report, explain, and be answerable Demonstrates a high level of care, accuracy and thoroughness Effectively and efficiently manages time, efforts, and workload Takes ownership of one s workCommunication Demonstrates good written, oral and listening skills Clearly conveys and receives information and ideas through a variety of media in a manner that engages the listener, helps them understand and retain the message, and invites response and feedback Keeps others informed as appropriate Readily shares information, knowledge and personal strengths with othersContinuous Learning Applies performance measures to everyday work, not just for the annual review Pursues training and development opportunities consistent with career objectives Participates in activities that improve own skills and capabilities Applies positive and negative lessons to improve personal effectiveness Masters new ideas with minimal oversight Incorporates new information and concepts quickly and automaticallyProfessionalism Creates and fosters collegial relationships to facilitate projects and/or common goals Presents self to colleagues and patients/internal customers in a manner appropriate for the workplace Remains positive, flexible and productive through changes, transitions, and difficult situations Adapts well to changes in assignments and priorities; modifies behavior or work to respond to new information, conditions or unexpected obstacles Dresses speaks and interacts to represent one s self, department, and the hospital in a positive lightService Determines the wants and needs of patient/internal customers and acts accordingly Responds in a manner that provides satisfaction for the patient/internal customer with the resources available Provides excellent customer serviceRole-based Competencies Accuracy and Attention to Detail Effective Communication Managing Multiple Priorities Office Administration Problem Solving Process Improvement Education High School Diploma/GED (Required) Pay Range $19.00-$28.50 Hourly At Lurie Children's, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children's offer a comprehensive rewards package that may include differentials for some hourly employees, leadership inc