Handle and complete guest requests in a timely fashion
Do periodic property tours and exterior perimeter for debris and trash removal, lighting examination, and landscaping checkup
Report emergencies and safety hazard immediately and assist with safety concerns
Assist with concierge services and creating memorable guest experiences
Assist with coordination of vendors including but not limited to repairs, scheduled maintenance, and housekeeping services.
Daily use of Property Management systems including Escapia, PointCentral and Breezeway
Keep property grounds clean and well maintained
Keep interior property clean and well maintained
Communication with guests and property owners
Actively engage and promote safety and safe work practices, interdepartmentally and hotel wide
Communicate daily activities and work orders to other shifts using approved communication methods and standards
Conduct daily inspections for all arriving guests
Maintain Open communication with Mainsail Reservations Department
Assist guests with recreational activities including but not limited to beach chair setup, paddle boards, bike rentals, and kayak rentals
Interact with hotel guests to resolve maintenance issues in a professional and courteous matter that is align with Mainsail standards
Retain detailed inventory of all needed housekeeping supplies and amenities for monthly/quarterly ordering
Motivate, coach, counsel and discipline all personnel according to progressive discipline guidelines
Comply with Mainsail Lodging and Development's standards and regulations to encourage safe and efficient hotel operations
Direct Reports will include but not limited to: Maintenance Technicians, Outsourced Housekeeping Company
Other necessary duties as assigned by reasonably assigned
Physical Demand
Ability to sit or stand for extended periods of time
Ability to bend - Ability to lift, pull 50 lbs.
Ability to communicate clearly - Ability to work long hours as needed
Mental Demands
Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the property, the resort, and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high-pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
Benefits
Paid time offParental leave
Additional Information
We're looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let's see if we're a fit. We hope so.
Overview of the role
The Assistant Property Manager is a unique position responsible for assisting with the day-to-day operations of Mainsail Vacation Rentals. They will be responsible for Concierge Services, Front Desk, Room Inspections, as well as Property Maintenance and upkeep.
In 2009 Mainsail Beach Inn opened with 12 luxury condo units on Anna Maria Island. This beachfront property is ideally located in the center of Anna Maria Island just steps from the beach. Today, Mainsail Vacation Rentals draws from this hospitality legacy, blending the best vacation rentals on Anna Maria Island with resort amenities and outstanding service.
What you have
Experience in vacation rental systems, or hospitality related maintenance field
Excellent communication skills, in written and verbal formats
Strong customer service skills
Local Area Knowledge
Technology skills. The ability to use tablets, iPads, and computers
Eagerness to work on a team and achieve goals and complete projects together
Basic knowledge in air conditioning, refrigeration, electrical, mechanical, plumbing, electronic systems, fire alarm systems, carpentry, kitchen equipment, and energy conservation.
Ability to work long hours if needed
A strong sense of ownership in everything that you do
Reliable transportation and clean driving record
High school diploma, equivalent, or higher
Mainsailhotels · Holmes Beach, FL