Junior Technology Support Analyst

About the role

Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world. Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients' legal issues. We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other. Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world's major financial centers. We are seeking a Junior Technology Support Analyst to join our Firm. This position will be based in our Houston office (on-site). The Junior Technology Support Analyst provides technology support to the local office for areas including software, hardware, infrastructure, network services, mobile and remote services, audio visual, telephone and security systems. They provide a high level of customer service, accurate reporting, and work with other local technology professionals as well as the Firm's central resources in White Plains. Please note that the Firm will not sponsor applicants for work visas for this position. Provides a consistent and high level of customer service. Assembles, installs, configures, tests, images, troubleshoots and repairs hardware and peripherals, including but not limited to computers, printers, scanners, fax machines and mobile devices. Responds to local and central telephone helpline, support tickets and e-mails (provides information, assesses problems and offers assistance). Logs all calls into the Firm's call logging systems and resolves or escalates as appropriate. Provides application support for both local installations and Citrix based applications. Provides support, troubleshooting and repair for laptops and desktops. Provides mobile device support, set up configuration, support and end user training. Assists with the Firm's audio visual set up requirements. Assists with hardware set ups in offices and conference rooms. Helps to maintain Firm's policies and procedures in relation to computer technology. Ensures the security of the Firm's systems by understanding the risks and ensuring best practices are followed. Regular and reliable physical presence to address in-office technical issues and provide hands-on support to office personnel. Establishes and maintains effective working relationships with clients, attorneys and business services professionals. Performs frequent physical exertion including: walking, pushing, pulling, repetitive use of both hands, lifting or carrying up to 10 pounds frequently and up to 50 pounds on an occasional basis. Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others. Manages Firm resources responsibly. Complies with and understands Firm operation, policies and procedures. Performs other related duties as assigned.