Care Management Clinical Lead - Full Time

About the role

Under the general direction of the Director, Care Management, the Clinical Leader is responsible for the day-to-day oversight of clinical operations and clinical staff, ensuring quality patient care, access and department goals are met and sustained. The clinical leader is responsible for ensuring education/training and development plans for staff to optimize clinical outcomes and engagement. This position supervises an average of 30 staff members. Reporting directly to the Care Management Director, and in collaboration with the Administrative Director and Medical leadership, the Clinical Leader is responsible for operational productivity, flow and access, fiscal and human resource management and development and engagement of workforce. Specifically, the Clinical Leader will effectively supervise staffs; elevate issues to the Manager to ensure resolution; facilitate high levels of patient and employee engagement to improve the overall patient experience; ensure policies and protocols are followed; assist with budget and payroll; maintain clinical competency with direct patient care worked/productive time to support clinical services. Education Four years of formal training or education beyond the high school level (e.g., Bachelor's Degree). Certification, Registration & Licensure Licensure: Active Registered Nurse through the New Hampshire Board of Nursing Certification: Basic Life Support (BLS), other certifications as indicated for specialty.