Perform periodic quality control reviews across assigned areas to evaluate accuracy, completeness, and adherence to procedures and expectations.
Conduct testing to validate the accuracy, completeness, and consistency of tasks, workflow steps, and system based decisioning.
Document exceptions, trends, control gaps, and process deficiencies, producing QC variance reports for senior management and business units.
Analytics Enabled Controls‑Enabled Controls
Leverage data analytics tools to identify patterns, error trends, emerging risks, inefficiencies, and opportunities for process improvement.
Use AI driven insights to support continuous monitoring, detect anomalies, and identify root causes behind recurring deficiencies.
Assist in building or refining automated QC dashboards, scorecards, and analytics models to ensure ongoing visibility into control health.
Validate outputs from automated monitoring systems-including rules, workflows, and AI enabled detection models-to ensure accuracy and reliability.
Collaboration & Governance
Work with BSA/AML teams to address QC findings, remediate control weaknesses, and strengthen process adherence.
Support internal and external audits through documentation preparation, walkthroughs, and coordination of data requests.
Participate in testing and validation of first‑ and second‑line control activities, ensuring alignment with regulatory, risk, and policy requirements.
Maintain and update QC procedures, testing guides, and policy documentation, including changes related to new analytics or automation tools.
What do you need?
Minimum 3 years of experience in BSA/AML/OFAC compliance, including documentation of alerts, case investigations, and suspicious activity reporting.
Strong written and verbal communication skills.
Strong analytical mindset with high attention to detail and the ability to interpret data and identify root causes.
Proven ability to multitask, work independently, and collaborate effectively within a team environment.
Preferred Qualifications (Nice to Haves):
Certifications such as ACAMS , CFE , or other AML/investigator credentials.
Experience with BSA/AML and fraud prevention systems such as Verafin , Prime , or NICE Actimize .
Technology Skills:
Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
We also provide "reasonable accommodations", upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.
Diversity Statement:
At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our
Benefits
Health insuranceVision insurance
Additional Information
At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.
Must be eligible to work in the U.S. without requiring sponsorship now or in the future.
Who is Customers Bank?
Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.
We get you further, faster.
Focused on you: We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow.
On the leading edge: We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.
Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust.
Customersbank · Malvern, PA