Recruitment Administration Manager

Responsibilities

• Operational oversight & coordination
• Oversee end-to-end recruitment administration activities across EMEA and NA, including: Interview scheduling
• Recruitment coordination delivery
• Onboarding processes (systems setup, equipment, access)
• Act as the central point of coordination across high-volume, multi-country operations
• Ensure consistency, quality, and timeliness of delivery across teams (including offshore support)
• Invoicing & billing coordination
• Own and oversee the invoicing process
• Coordinate with recruitment administrators and stakeholders to ensure data accuracy
• Identify discrepancies, errors, and gaps within billing data (Workday-based reporting)
• Drive improvements in a currently manual and complex invoicing environment
• Process ownership & optimisation
• Document, review, and standardise recruitment administration processes globally
• Identify differences between regions (e.g. EMEA vs North America) and drive alignment
• Lead continuous improvement initiatives, including: Automation opportunities (e.g. invoicing)
• Process simplification and efficiency gains
• Establish clear governance, tracking, and reporting mechanisms
• Stakeholder & programme support
• Partner closely with Programme Executives and leadership team
• Participate in global leadership calls and programme discussions
• Support senior stakeholders with: Operational updates
• Issue resolution and escalations
• Process improvements
• Engage with client stakeholders where required, including exposure to sensitive or confidential topics
• Team coordination (indirect management)
• Indirectly oversee recruitment coordination teams
• Work in partnership with team leads responsible for day-to-day delivery
• Provide direction on priorities, quality standards, and outputs
• Monitor delivery performance, escalations, and reporting
• Reporting & governance
• Track and report on key operational metrics (e.g. scheduling volumes, onboarding volumes, invoicing status)
• Provide visibility to leadership on: Risks, bottlenecks, and gaps
• Delivery performance
• Ensure strong data accuracy and audit readiness
• Strong experience in recruitment operations, coordination, or administration within an RPO or similar environment
• Proven background in managing complex, high-volume, multi-country processes
• Experience overseeing operational delivery (not necessarily hands-on execution)
• Exposure to process improvement, operations, or programme management
• Excellent attention to detail (critical for invoicing, data validation, reporting)
• Strong organisational skills with ability to manage multiple complex workflows simultaneously
• Advanced Excel/data handling capability
• Ability to identify inefficiencies and drive process improvements
• Strong stakeholder management and communication skills
• Comfortable operating in a global, matrixed environment
• Proficient in Microsoft Office, including Outlook, Excel, PowerPoint, and Word
• At AGS, we help companies all over the world transform their people into a competitive advantage. It's not about filling seats. It's about designing workforces to meet missions and unleash the most transformative power in business today: The power of human enterprise.
• We also represent over 100 countries and speak dozens of languages. So as you're building relationships and doing your job, you'll be exposed to other cultures and advancement opportunities while expanding your knowledge of global markets and strategies.
• See what it's like to work at AGS by searching #LifeAtAGS on any social network.

Additional Information

The Recruitment Administration Manager (RAM) is a senior operational and coordination role within the RPO programme, responsible for overseeing and optimising recruitment administration processes across EMEA and supporting global alignment. This role focuses on coordination, governance, and process optimisation, rather than direct delivery, ensuring administrative activities are executed efficiently and consistently across regions.

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