Manager, Account Management

Responsibilities

• Collaborate in the development of the Account Management strategy to drive revenue, improve customer experience and reduce churn and cancellation.
• Empower the team of Account Manager's to have the most impactful interactions with customers within their segment.
• Develop and execute strategies per customer segment to maximise the value Simpro's customers get from the platform.
• Analyse customer (and other) data to monitor team performance and measure the effectiveness of the Account Management strategy.
• Help scale and further shape Account Management team to drive the team metrics.
• Encourage and lead collaboration between internal teams.
• Represent Simpro for customers, both with executive sponsorship and customer frustrations.

Requirements

• Extensive experience managing Account Management or Sales teams as well as senior leadership experience (e.g as Head of or Director of Customer Success/ Account Management team), preferably in a SaaS business.
• A strategic mindset and ability to build and maintain business insight.
• Demonstrable experience of owning and delivering on commercial goals, which has resulted in customer growth and retention.
• Excellent people management skills and experience building highly effective teams.
• The ability to create a strong and positive team culture (conducting regular 1-1s and team meetings, ensuring decisions, plans, goals are shared, and that issues are resolved in a timely manner).
• Exceptional customer relationship skills, with the ability to develop and build profitable and successful working relationships with executive stakeholders.
• Excellent interpersonal skills (self-awareness, empathy, approachable conflict resolution, negotiation, and influencing skills diplomacy, tact etc.) and the ability to collaborate effectively across teams.
• Empathy for customers along with passion for revenue and growth.
• Strong analytical skills and a process-oriented mindset.
• Be tech savvy and have a genuine interest in software and products.
• What We Can Offer You
• A generous annual leave entitlement plus a personal leave entitlement
• Private Health Insurance
• Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances)
• Life Insurance
• Company pension scheme, with an uncapped 5% employer contribution
• Generous Parental Leave Program
• Paid Volunteer Leave Days
• Public Holiday Exchange Scheme
• Talent Referral Programme - get rewarded for referring a friend to join our team!
• Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment
• Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech
• A discounts and cash back scheme
• Casual dress and relaxed office environment
• Opportunities for career progression and development
• Diverse training & internal networking opportunities across all of our product lines
• Service recognition awards
• Click here to find out more about working at Simpro Group!
• Our Core Values
• We Are One Team
• We Are Customer Centric
• We Are Growth Minded
• We Are Accountable
• We Celebrate Success
• If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resumer.
• Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.

Benefits

Additional Information

Job Context We're looking for an experienced and people focused Manager of Account Management to lead, develop and help scale our Account Management function. This role plays a critical part in retaining and growing our regional customer base by ensuring customers receive exceptional value, support and strategic partnership throughout their lifecycle. You'll be responsible for leading a team of Account Managers by empowering them to build strong, long-term customer relationships while driving commercial outcomes. Working closely with cross-functional teams, you'll help shape account strategy, improve processes and ensure a consistent, high-quality customer experience aligned with Simpro's growth objectives. Location: Reading, RG1, on-site.

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