Incident Handler

About the role

Rapid7's Managed Detection and Response (MDR) team is built from the ground up to bring motivated and passionate security talent face to face with emerging threats, practical challenges, and evil at scale. Our MDR service uses an impact-driven mindset to focus efforts on effective solutions, encouraging personal and technical innovation within the SOC. MDR provides 24/7/365 monitoring, threat hunting, incident response, and more with a focus on endpoint detection and behavioral intelligence. As an Incident Handler II in Rapid7's SOC, you will be responsible for investigating and analyzing malicious activity in a multitude of customer environments. You will be enabled to complete investigations scaling in complexity from account compromises and commodity malware infections, to complex web server compromises and zero-day vulnerability exploitation. The trigger for the majority of these investigations will be from inbound customer requests, but you will also receive investigations handed off to you from frontline analysts. There may be times where you're triaging alerts using Rapid7's award-winning SIEM, InsightIDR, where you'll find malicious activity that you'll need to investigate and escalate to customers. In these investigations, your Cybersecurity Advisor colleagues will be largely responsible for direct communication with the customers regarding your investigations, however you will be expected to engage with customers as needed to drive more complex investigations forward. Lastly, you're the go-to person for handling incident response engagements run by Rapid7's Incident Response team. In this role, you will: As a core duty, you will conduct investigations into a variety of malicious activity on workstations, servers, and in the cloud. You will investigate all levels of incidents, including Incident Response engagements in which you will provide analysis assistance to Rapid7's Incident Responders, including scoping, timeline analysis, finding IAV, and helping update documents as needed. Own complex investigations that may need various levels of delegation, customer communication, documentation, and collaboration across teams. Be an escalation point for complex and advanced incidents. Communicate with Cybersecurity Advisors regarding investigation findings, Requests For Information from clients, and remediation and mitigation recommendations. Directly communicate with customers regarding investigation findings or to assist in driving an investigation forward as needed. Prepare Incident Reports for each minor incident investigation you complete, which follow MITRE's ATT&CK Framework and include your own forensic, malware, and root-cause analysis. Communicate with other analysts to share new intelligence regarding tactics, techniques, and trends utilized by threat actors. Provide continuous input to Rapid7's Threat Intelligence and Detection Engineering team regarding new detection opportunities. Assist in customer engagement opportunities pertaining to the function of your role in the MDR service as necessary. Participate in projects that directly relate to your role in an effort to increase positive customer outcomes. Utilize Rapid7's world-class software to triage and investigate alerts to identify potential compromises in customer environments as necessary. The skills you'll bring include: 3-4 years of experience in a cybersecurity related position (SOC and/or SIEM analysis experience preferred) Dedication to putting each customer's needs and concerns at the forefront of all decision making. Understanding of core operating system concepts in Windows, MacOS/Darwin, and Linux. This includes at least an understanding of common internal system tools and directory structures. Proficiency with analyzing forensic artifacts to determine root cause analysis in investigation Windows largely preferred, but bonus points for experience with Linux, AWS, Azure, and GCP) A fundamental understanding of how threat actors utilize tactics such as lateral movement, privilege escalation, defense evasion, persistence, command and control, and exfiltration. Effective verbal communication skills that foster collaboration between the MDR SOC and the Incident Response team; this role serves as the bridge between our major service delivery functions. Strong written communication skills Some experience with static and dynamic malware analysis. Passion for continuous learning and growth in the cybersecurity world. We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a vari