Strong verbal and written communication skills with top-tier multitasking and analytical abilities.
Experience in Google AdWords and familiarity with different online advertising models (Search, Display, Apps, Video, PMax).
Proven ability to make customer-centric decisions and handle technical escalations effectively.
Skillful in building and maintaining strong customer relationships.
Highly responsive and productive under time pressure, adept at handling high volumes of work and prioritizing efficiently.
Above-average Excel skills, including vlookups, string functions, logical functions, and pivot tables.
Google Ads Search Certification
Google Ads Display Certification
Google Ads Video Certification
Benefits
We support you with competitive wages and with comprehensive health care including medical, dental and vision coverageWe support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimumsEmployees who work onsite can enjoy free meals and snacks, and fun onsite experiencesInformation collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy .To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes.Health insuranceDental insuranceVision insurance
Additional Information
Join Us!
At Google Operations Center we help Google users and customers solve problems and achieve their goals-all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
As a Media Implementation Senior Associate, your role involves collaborating with account managers and advertisers to manage the advertising needs of large global brands. You will liaison with various teams, including Sales, Account managers, PerfX, and Agency, to assist in end-to-end campaign building and modifications.
Position Responsibilities
Responsible for Ad creation & modification on Google Ads Platforms, collaborating with various stakeholders.
Engage in consultative interactions with Account Managers, Advertisers, Creative Agencies, Publishers, Post Production Developers, Quality Assurance Specialists, and Live Issue Support Specialists.
Provide excellent customer service through chat, email, and occasional voice communication, resolving issues promptly.
Accurately implement client requirements with strict quality adherence.
Handle queries and troubleshooting within the defined Service Level Agreement.
Work independently with meticulous attention to detail, proactively communicate issues, and seek input for resolutions.
Google Operations Center · Philippines